--- sourceDocument: Yokohama Finance and Supply Chain sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Finance and Supply Chain ft:clusterId : - stpop bundleId : - stpop workflow : - Employee --- # Explore ServiceNow Otto for Supplier Lifecycle Operations (SLO) # Explore ServiceNow Otto for Supplier Lifecycle Operations (SLO) {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Explore ServiceNow Otto for Supplier Lifecycle Operations (SLO) ServiceNow Otto for Supplier Lifecycle Operations (SLO) is designed to empower supplier managers with AI-driven skills to efficiently summarize supplier-related cases and key performance indicators (KPIs). It streamlines monitoring and managing supplier interactions within the Source-to-Pay Workspace, enabling quick insights into case progress, supplier performance, and necessary next steps. Show full answer Show less ## Key Features * **Supplier Case Summarization:** Provides concise overviews of supplier cases, including completed actions and upcoming tasks, allowing supplier managers to quickly assess case status and respond effectively. Summaries can be refreshed and posted directly to work notes or activity streams. * **Supplier Performance Summarization:** Offers comprehensive KPI performance summaries with overall scores, trends, historical context, and recommended actions to help managers track supplier health and performance over time. * **Sentiment Analysis:** Analyzes requester responses to assess the sentiment around supplier cases. This insight helps reduce escalations by signaling whether the tone is improving, worsening, or stable, and provides explanations for the sentiment detected. * **Email Response Generation:** Automatically drafts contextually relevant email replies for supplier cases and tasks by analyzing case details, activity streams, and knowledge base articles. Users can adjust tone, length, and format, or apply predefined templates to ensure consistent communication and reduce manual effort. ## AI Model and Configuration Otto for SLO supports multiple AI models including ServiceNow's Now LLM Service, OpenAI, Anthropic Claude, Google Gemini, and Azure OpenAI. Administrators can configure model preferences and skill-level options via the AI Control Tower and AI Admin Hub consoles. Fulfillers with the required roles can customize prompt instructions and optimize skill performance using the Now Assist Skill Kit (NASK). ## Practical Benefits for ServiceNow Customers * Enables supplier managers to stay informed about supplier case statuses and actions without manual case reviews. * Improves supplier performance tracking through actionable KPI summaries and trend analysis. * Reduces case escalations by providing real-time sentiment insights into supplier interactions. * Enhances communication efficiency by automating context-aware email responses, saving time and ensuring consistency. ## Next Steps ServiceNow customers can configure and start using Otto for Supplier Lifecycle Operations by following the provided configuration and user guides. These resources detail how to enable skills, customize prompts, and integrate Otto capabilities into their Source-to-Pay Workspace workflows for optimized supplier lifecycle management. With the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application, supplier managers can summarize the details of supplier-related cases to keep them informed about their progress and action items. ## Overview of ServiceNow Otto for SLO {#now-assist-slo-exploring__section_qlx_pp4_cyb} With ServiceNow Otto for Supplier Lifecycle Operations (SLO) skills, supplier managers can generate summary of supplier cases and supplier's KPI performance. The Supplier case summarization skill provides supplier managers a concise overview of the case, actions completed so far, and the next steps that need to be taken. The Supplier performance summarization skill helps the supplier managers know the overall supplier performance score, trend, performance details, historical context, and next steps. ServiceNow Otto for Supplier Lifecycle Operations (SLO) includes the following capabilities: * Supplier case summarization provides supplier managers a summary of the supplier-related cases, enabling them to quickly assess the status of any case in the supply process and take the necessary actions. * Supplier performance summarization provides supplier managers a complete KPI performance summary, including overall performance scores, and trends. * Sentiment Analysis helps reduce escalated cases by providing agents with the current sentiment on a case, based on interactions and the latest trends. It also offers insights into why the sentiment is what it is today. * Email response generation generates contextually relevant email responses by analyzing case and task details. {#now-assist-slo-exploring__ul_bpr_v2n_l3c} Figure 1. Now Assist skills for SLO Note: You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). ## Skills {#now-assist-slo-exploring__id_hwz_bl5_tyb} The ServiceNow Otto for SLO application includes generative AI skills and features that enable supplier managers to summarize the supplier-related cases within the Source-to-Pay Workspace. Supplier case summarization : Provides supplier managers a summary of the supplier-related cases. Supplier managers can see the status of any case in the supply process and take the necessary actions quickly. Supplier managers can also refresh and post the summary to the work notes or activity stream.Fulfillers can customize prompt configuration and prompt optimization using the preprocessor in the Now Assist Skill kit (NASK). The skill supports multiple models such as OpenAI, Claude, Gemini, Now LLM. To customize the prompt instructions, sn_skill_builder_admin role is mandatory. For more information about how to summarize a case, see [Summarize a case by using ServiceNow Otto for Supplier Lifecycle Operations (SLO) in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/5GHfMe~1lJ1vfb56em~qBA "Summarize supplier-related cases to learn more about their status, progress, and action items by using the supplier case summarization skill in the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application."). Supplier performance summarization : Provides supplier managers the complete KPI performance summary including overall performance scores, trends, and action items.For more information about how to summarize a supplier's performance, see [Summarize supplier performance in Source-to-Pay Workspace](https://servicenow-prod.fluidtopics.net/e~1w1XV9g2S_3TpoUZNz1Q "Generate comprehensive performance summary including overall performance scores, trends, and action items by using the supplier performance summarization skill in the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application."). Sentiment Analysis for supplier case : The Sentiment Analysis skill analyzes requester's responses and determines the overall sentiment associated with a supplier case. The sentiment and sentiment trend generated helps you gauge the urgency of a supplier case by indicating whether the requester's tone is improving, worsening, or remaining consistent over time. For more information, see [Analyze sentiments in supplier cases](https://servicenow-prod.fluidtopics.net/dY9GAgve~G12ybZIk1Ce3g "Use the Sentiment Analysis skill in ServiceNow Otto for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis."). Email response for supplier case : The Email response for supplier case skill generates contextually relevant email responses by analyzing case details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles. Use this skill to draft, adjust the tone, shorten, or elaborate email responses, reducing the time spent on manual email composition. You can also use predefined templates to maintain consistency in your email responses. For more information, see [Generate an email response for supplier cases](https://servicenow-prod.fluidtopics.net/T_rFR1rQqMlQPNSfKWfwWg "Generate an email response for supplier cases."). Email response for supplier task : The Email response for supplier task skill generates contextually relevant email responses by analyzing task details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles. Use this skill to draft, adjust the tone, shorten, or elaborate email responses, reducing the time spent on manual email composition. You can also use predefined templates to maintain consistency in your email responses. For more information, see [Generate an email response for supplier tasks](https://servicenow-prod.fluidtopics.net/E4XGz4OHzoRPqX7_GNmGVA "Generate an email response for supplier tasks."). To learn how to configure ServiceNow Otto for SLO, see [Configure ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/WZeVFfGU~C4cpa7exZsBrg "If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that your supplier managers can use the generative AI skills in Source-to-Pay Workspace and in Core UI."). To learn more about how to use ServiceNow Otto for SLO, see [Use ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/AFx0KPs1SdYuIVHSNHM4Xw "If you have the sn_slm.fulfiller or admin role, you can generate supplier-related case summaries to get a quick overview of the cases, completed actions, or pending tasks by using the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application."). **Related concepts** * [Supporting information for ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/qSjFUyOa5bPW_33uKLNbqg "Get a quick overview of the important information that is related to the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.") * [Use ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/AFx0KPs1SdYuIVHSNHM4Xw "If you have the sn_slm.fulfiller or admin role, you can generate supplier-related case summaries to get a quick overview of the cases, completed actions, or pending tasks by using the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application.") **Related tasks** * [Configure ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://servicenow-prod.fluidtopics.net/WZeVFfGU~C4cpa7exZsBrg "If you have the admin role, you can configure the ServiceNow Otto for Supplier Lifecycle Operations (SLO) application so that your supplier managers can use the generative AI skills in Source-to-Pay Workspace and in Core UI.")