---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Enable Virtual Agent for Sourcing and Procurement Operations

# Enable Virtual Agent for Sourcing and Procurement Operations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable Virtual Agent for Sourcing and Procurement Operations to start chatting
with the Virtual Agent.

## Before you begin

Role required: admin, virtual_agent_admin

The base system
provides predefined Virtual Agent topics (chatbot conversations). To
customize, duplicate, and edit a topic, see [Virtual Agent
Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US)

## Procedure

1. Navigate to AllConversational Interfaces \> Virtual Agent \> Designer.
2. In the Category field, select PSM Virtual Agent Topics.
3. In the Type field, select Topics.
4. Select any topic to open it and view the conversation flow.
   * To use the topic in a conversation with no changes, select Publish.
   * To test the active, published conversation topic, select Test.
   * To duplicate the topic so you can customize it, select Duplicate. Enter a name for the duplicate topic and select Save.

   {#enable-virtual-agent-for-shoppinghub__choices_mh5_st4_4mb}  
   Note:  
   It is recommended that you use the conversation flow as delivered for optimum results.
{#enable-virtual-agent-for-shoppinghub__steps_y2p_wnv_l4b}

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