---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Inquiry resolution provider AI agent

# Inquiry resolution provider AI agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Inquiry resolution provider AI agent to process high volume repetitive invoice inquiries through various channels (web, email, virtual agent, mobile and manual entry) to significantly reduce the workload of human
agents.

## AI agents {#apo-help-resolve-supplier-questions-agentic__section_ubp_1w5_1fc}

The following table lists the agents that are used in the APO.
{#apo-help-resolve-supplier-questions-agentic__table_bpl_31s_y2c__entry__2}

| AI agent | AI agent role |
|-|-|
| Inquiry resolution provider | Analyzes the inquiry case record that is based on the invoice details and related data. It suggests the resolution details to agents autonomously and updates the invoice case record with the suggested resolution. |
[Table 1. AI agents used]

{#apo-help-resolve-supplier-questions-agentic__table_bpl_31s_y2c}

## Tools mapped to the Inquiry resolution provider AI agent {#apo-help-resolve-supplier-questions-agentic__section_kyn_jw1_1fc}

{#apo-help-resolve-supplier-questions-agentic__table_lyn_jw1_1fc__entry__4}

| Tool type | Execution mode | Name | Description |
|-|-|-|-|
| Scripts | Autonomous | Invoice Inquiry resolution generator and case update | Collects the data related to invoice, invoice lines, invoice tax lines, exceptions, purchase order, purchase order line tables, knowledge base tables and generates resolution for an inquiry case and auto-updates the inquiry case record with the generated resolution. If invoice is not passed as input, the information is collected from the knowledge base article (with the knowledge base configured in system properties). |
| Scripts | Autonomous | Close the case | Closes the case if the user responds positively. |
[Table 2. Tools used in the Inquiry resolution provider AI agent]

{#apo-help-resolve-supplier-questions-agentic__table_lyn_jw1_1fc}
**Related concepts**   

* [Invoice inquiry cases](https://servicenow-prod.fluidtopics.net/DhT5ufTj_UXOTf0C_zKsqw "Invoice inquiry cases help you resolve invoice-related issues raised by the suppliers or employees.")