---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Request clarification on a purchase request

# Request clarification on a purchase request from your mobile device {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an approver, request clarification from the shopper on a purchase requisition if
you have questions that you need answers to before approving or rejecting the purchase
requisition, from your mobile application. Purchase requisition approvals are generated when
an approval rule is triggered on meeting certain criteria.

## Before you begin

To request clarification on a purchase requisition, you should be assigned as an approver for the shopper requesting the purchase. Also, specific approval rules must be triggered on meeting certain criteria. Only then, this
approval to-do is displayed to you on the Now Mobile My Tasks tab.  
Note:  
You can also request clarification from your Shopping Hub desktop, virtual agent, or by selecting Ask for Clarification from the purchase requisition approval record in Sourcing and Purchasing Automation or from Requisition Approvals in Source-to-Pay Workspace.Role required: sn_shop.shopper

## Procedure

1. Log in to your instance in the Now Mobile application.
2. Select My Tasks.
3. Open the to-do you want to work with.
4. On the To-do tab, select Pending approval.  
   Note:  
   You can view the clarification provided by the shopper by selecting Requests for clarification.
5. Tap on the Actions icon, and select Request clarification.
6. Enter the clarification you require in the Question field.
7. Tap the Next icon.
{#request-clarification-on-purchase-mobile__steps_bgx_hmd_gsb}