---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Use Recommend invoice owner AI agent

# Use Recommend invoice owner AI agent {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 11, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Recommend invoice owner AI agent to detect business owners for Non-PO invoices and Non-PO credit memos that lack an owner. The AI agent analyzes historically processed invoices to recommend the most likely business
owner, which an accounts payable specialist can review, approve, or override.

## Before you begin

Role required: Accounts Payable specialist (sn_ap_apm.accounts_payable_specialist)

## Procedure

1. Navigate to AllAccounts Payable OperationsAccounts Payable Workspace.
2. Select the list icon ![]().
3. Select My workInvoice exceptions.
4. From the Number column, select the link for the 'Missing or invalid business owner' exception with the status Review needed.  
   The missing or invalid business owner exception opens. A message that Now Assist has a resolution plan to solve the exception displays.
5. Select View plan.  
   The AI agent summarizes the exception and provides a resolution plan. For more details on the resolution plan, see [Resolution plan scenarios](https://servicenow-prod.fluidtopics.net/cgz1ZC3H05AcMBnmq8vFSg "The Recommend invoice owner AI agent handles different scenarios when resolving Missing or invalid business owner exceptions. For each scenario, the AI agent recommends a resolution plan based on historically processed invoices and supplier information.").
6. Review and confirm the resolution plan.  
   In this scenario, a business owner is assigned.

## Result

When a business owner is found, the AI agent updates the Business owner field on the invoice based on the closest matching invoice, updates the activity, and changes the exception status to
Review complete.

If no business owner is found, the AI agent suggests creating a task.

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