---
sourceDocument: Yokohama Finance and Supply Chain
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/source-to-pay-operations

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Generate email response for invoice case

# Generate email response for invoice case {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 5, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Generate email response for invoice case.

## Before you begin

Role required: ap_agent or ap_specialist

## About this task

The Email response for invoice case skill uses invoice case details such as case type, short description, description, work notes, activity stream, additional comments, related records, and relevant knowledge base articles to compose an email response. You can also use this skill to elaborate, shorten, or change the tone of your email draft.

## Procedure

1. Navigate to WorkspacesSource-to-Pay Workspace.
2. Select the list icon (![List icon]()).  
   A list of options within the workspace is displayed.
3. Select Invoices \>All invoices.
4. Select an invoice case.  
   The case detail view appears.
5. In the Email tab, click anywhere within the email body text box.
6. Generate an email draft by selecting the Now Assist icon ![Now Assist icon]().
7. Select Insert.
8. **Optional:** Select Refine to elaborate, shorten, or change the tone of an email body.
9. **Optional:** Apply templates by selecting the template icon![template]().  
   The email response is generated for the invoice case.
{#generate-email-invoice-case-apo__steps_art_qsp_m3c}
**Related concepts**   

* [Use ServiceNow Otto for Accounts Payable Operations (APO) in a Virtual Agent chat](https://servicenow-prod.fluidtopics.net/sUBZqSadRuLZVguMgHzvAw "Use the conversational interface of ServiceNow Otto for Accounts Payable Operations (APO) to request contextually relevant generative AI capabilities through a Virtual Agent chat.")  
**Related tasks**   

* [Summarize a record by using ServiceNow Otto for Accounts Payable Operations (APO)](https://servicenow-prod.fluidtopics.net/F3pgA00X_hplTtFuz~QH6Q "Summarize invoice and inquiry cases to learn about their status, progress, and action items by using the record summarization skill in the ServiceNow Otto for Accounts Payable Operations (APO) application.")
* [Use Invoice inquiry solution generator skill](https://servicenow-prod.fluidtopics.net/ZWSZOWTVu417xp7mpi0fDA "Turn on the Invoice inquiry solution generator skill, which automates the resolution generation for inquiry cases.")
* [Use purchase order line mapping](https://servicenow-prod.fluidtopics.net/cSSIPW5Y5sKq9PD5ZvEnIw "AP fulfiller uses the purchase order line mapping skill to automatically map the invoice lines with the purchase order lines.")
* [Analyze sentiments in invoice cases](https://servicenow-prod.fluidtopics.net/70ZY0Iz2E49S62GBbL0C0w "Use the Sentiment Analysis skill in ServiceNow Otto for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.")
* [Generate email response for invoice task](https://servicenow-prod.fluidtopics.net/xXm_xsd10XBJAvNunbVJQQ "Generate email response for invoice task.")

*[\>]: and then