Now Assist for Common Finance and Supply Chain features

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Common Finance and Supply Chain features

    Now Assist for Common Finance and Supply Chain features, available in the Yokohama release, leverages generative AI to help ServiceNow customers efficiently summarize purchase orders and keep fulfillers updated on their status, progress, and necessary actions. This capability streamlines communication and enhances operational visibility within finance and supply chain workflows.

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    Key Features

    • Purchase Order Summarization: Automatically generates concise summaries of purchase orders to facilitate quick understanding and decision-making.
    • Status and Progress Updates: Keeps fulfillers informed about ongoing progress and required next steps, improving task management and accountability.
    • Generative AI Integration: Employs advanced AI and machine learning technologies to deliver contextual assistance tailored to finance and supply chain processes.
    • Configuration Options: Allows customers to configure Common Finance and Supply Chain features to suit their organizational needs and workflows.
    • Data Handling and Compliance: Transfers data securely from customer instances to centralized ServiceNow environments, potentially including third-party cloud providers, governed by ServiceNow's internal policies and compliance standards.

    Important Considerations

    • Some Now Assist features may be unavailable for customers in specific restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups.
    • Users must evaluate AI-generated outputs critically, applying human oversight to ensure accuracy and appropriateness, especially for high-impact decisions in sectors like finance and legal.
    • ServiceNow collects and uses application inputs and outputs to improve AI technologies, with an opt-out option available for customers who prefer not to participate in data collection.
    • Customers are required to comply with ServiceNow’s AI Acceptable Use Policy when using these AI-powered features.

    Getting Support

    • Access the ServiceNow Community on AI and Intelligence for peer discussions and insights.
    • Search the Known Error Portal for troubleshooting articles related to Now Assist features.
    • Contact ServiceNow Customer Service and Support for direct assistance.

    Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.