Now Assist for Accounts Payable Operations (APO)
Summarize
Summary of Now Assist for Accounts Payable Operations (APO)
Now Assist for Accounts Payable Operations (APO) is a ServiceNow application designed to enhance the productivity and efficiency of fulfillers handling accounts payable tasks. Leveraging generative AI, the application automates case creation, invoice summarization, data ingestion, and orchestrates workflows for comprehensive end-to-end invoice processing.
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Key Features
- Generative AI Capabilities: Automate key accounts payable tasks including case creation and invoice management to reduce manual effort.
- Agentic Workflows: Utilize intelligent workflows that guide and streamline invoice processing activities.
- Accounts Payable Operations AI Agent Collection: Access specialized AI agents tailored for APO use cases.
- Configuration and Usage: Customers can configure the application to fit their specific needs and begin leveraging AI-driven automation immediately.
Important Considerations
- Availability of certain AI model providers and features may be limited based on customer region, data center type (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or deployment environment.
- ServiceNow regularly updates model provider availability; customers should review release notes and knowledge base articles for current information.
AI Limitations and Responsibilities
Since the application uses AI and machine learning, outputs may not always be accurate or fully appropriate for every use case. Customers must:
- Test and evaluate AI-generated results for accuracy and suitability.
- Implement human oversight, especially where decisions have significant consequences (e.g., finance, legal, healthcare).
- Comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
- Data processed by the application is transferred from customer instances to centralized ServiceNow environments, potentially involving third-party cloud providers like Microsoft Azure.
- All data handling complies with ServiceNow’s internal policies and the CORE Compliance Portal standards.
- ServiceNow collects inputs, outputs, and edits from the application to improve its AI technologies, with an opt-out option available for accounts payable customers.
Support and Resources
- Customers can access the ServiceNow Community for questions and peer support.
- Known error articles are searchable via the Known Error Portal.
- Direct assistance is available through Customer Service and Support channels.
Use the ServiceNow® Now Assist for APO application to help your fulfillers become more productive and efficient as they work. Through generative AI, you can enable your fulfillers to automatically create cases, summarize and ingest the invoices, and then use workflows to perform end-to-end invoice processing.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.