Now Assist for Supplier Lifecycle Operations (SLO)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Now Assist for Supplier Lifecycle Operations (SLO)

    The ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application provides a conversational interface to assist supplier managers in managing their supplier needs effectively. This release, version Yokohama, includes generative AI capabilities tailored for SLO.

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    Key Features

    • Configuration: Set up the Now Assist for SLO application to meet your organization’s requirements.
    • AI Capabilities: Utilize supported AI models such as Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude for enhanced functionalities.
    • Configuration Controls: Manage available options and skill-level preferences via the Now Assist Admin console.
    • Data Processing: Understand the data transfer process from individual customer instances to centralized environments, ensuring compliance with ServiceNow policies.

    Key Outcomes

    By implementing Now Assist for SLO, customers can expect streamlined supplier management processes, enhanced decision-making support through AI-driven insights, and the ability to adapt the application based on their specific operational needs. However, users should remain mindful of the AI limitations and ensure human oversight in critical decision-making scenarios.

    Use the ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Supported LLMs for Now Assist for Supplier Lifecycle Operations (SLO)

    You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.