Supplier Payment Optimization

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Supplier Payment Optimization

    Supplier Payment Optimization, available from the Yokohama December 2025 release onward, enables supplier managers to evaluate and increase cost savings by encouraging suppliers to accept credit card payments. This feature helps identify high-potential suppliers for conversion, track expense data, and enhance supplier relationships through timely and reliable card-based payments.

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    Key Features

    • Saving Estimator Tool: Calculates potential savings from supplier credit card payments using configurable parameters, including billing cycles, to generate accurate estimates.
    • Propensity Score: Allows supplier managers to review a supplier’s likelihood to convert to credit card payments, supporting informed decision-making (requires manual updates).
    • Credit Card Enablement: Facilitates creating cases to enable suppliers to accept credit card payments as their preferred method.
    • Payment Optimization Dashboard: Provides a comprehensive overview of all-time and period-specific spend data, highlighting the top 10 supplier opportunities based on estimated savings.

    Benefits for ServiceNow Customers

    • Estimate Savings: Understand potential cost reductions from card acceptance to support strategic financial decisions.
    • Effective Expense Tracking: Monitor and compare actual expenses against estimated savings over various timeframes (monthly, quarterly, yearly).
    • Drive Supplier Conversion: Prioritize and track suppliers with high acceptance potential to maximize value capture.
    • Strengthen Supplier Relationships: Promote timely payments and build trust, which can lead to better pricing or priority services.

    Installation and Dependencies

    To activate Supplier Payment Optimization, customers must install the following plugins:

    • Supplier Payment Optimization (com.snc.snslmopt)
    • Supplier Operations (com.snc.snso)
    • Source-to-Pay Workspace (com.snspendworkspace)
    • Source-to-Pay Common Architecture (com.snc.snshop)

    Ensure entitlements are verified to confirm access to this feature.

    Supplier managers can view the potential returns or savings when suppliers accept credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.

    Important:
    Check your entitlements to determine whether you have access to Supplier Payment Optimization. This feature is available from the Yokohama December 2025 release onwards.

    The Supplier Payment Optimization (com.snc.sn_slm_opt) application enables suppliers managers to estimate potential savings from credit card payments, which can result in significant cost savings for the company. It provides a Supplier Payment Optimization dashboard that provides an overview of the total potential savings for all suppliers.

    Supplier Payment Optimization offers the following key benefits:

    • Estimate savings: Estimate savings and returns associated with card acceptance by the suppliers.
    • Effective expense tracking: Compare actual expenses with the data available on the dashboard on monthly, quarterly, yearly, and all-time spend.
    • Drive conversion of high-potential suppliers: Identify, prioritize, and track suppliers with high acceptance potential.
    • Stronger supplier relationships: With more suppliers accepting credit card payments, timely and reliable payments help build trust and may lead to better pricing or priority service.
    Supplier Payment Optimization offers the following capabilities:
    • Saving estimator tool: The saving estimation tool can be used to calculate potential savings from credit card payments. The tool uses default values and enables users to modify billing cycles and other parameters to create new estimates. For more information, see Estimate savings using the saving estimator tool.
    • Propensity score: Supplier managers can check the propensity score (currently requires manual updates) before proceeding with raising the new supplier credit card enablement journey. For more information, see Add propensity score for a supplier.
    • Credit card enablement: Supplier Managers can initiate credit card enablement cases, enabling suppliers to use a credit card as their preferred payment method. For more information, see Create a case for supplier credit card enablement.
    • Payment optimization dashboard: The dashboard includes data on the all-time spend and total spend for the current month, current quarter, and current year. It also lists the top 10 supplier opportunities based on the saving estimates generated using the saving estimation tool. For more information, see View the Payment Optimization dashboard.
    To install Supplier Payment Optimization, the following plugins have to be installed:
    • Required plugin: Supplier Payment Optimization (com.snc.sn_slm_opt)
    • Dependent plugins:
      • Supplier Operations (com.snc.sn_so)
      • Source-to-Pay Workspace (com.sn_spend_workspace)
      • Source-to-Pay Common Architecture (com.snc.sn_shop)
    For more information, see Install Supplier Payment Optimization.

    For more information about using Supplier Payment Optimization, see Using Supplier Payment Optimization.

    For more information about Supplier Payment Optimization data model and primary tables, see Supplier Payment Optimization reference.