Create New Branch form

  • Release version: Australia
  • Updated May 15, 2026
  • 2 minutes to read
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    Summary of Create New Branch form

    The Create New Branch form enables ServiceNow customers to add or update branch records within their instance efficiently. This form is essential for managing branch details related to departments, business units, and legal identification, supporting accurate organizational data management and compliance reporting.

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    Key Features

    • SysID: A unique 32-character GUID to identify each branch record. Use '-1' to create a new record or provide an existing SysID to update a branch.
    • Name and Description: Specify the branch name and a descriptive summary.
    • Number: Auto-generated unique identification number for the branch (e.g., BRN0001005).
    • Department and Business Unit: Assign the branch to relevant organizational units such as Customer Support or HR.
    • Owner: Identify the individual responsible for the branch.
    • Digital resilience information: Option to specify if the branch differs from the financial entity’s head office. Selecting "Yes" reveals additional identification fields.
    • Identification Code Type and Code: Specify the type (e.g., LEI or Other) and the unique identification code for the branch, facilitating precise recognition of overseas branches.
    • LEI of Financial Entity Head Office: Enter the Legal Entity Identifier of the head office. The system validates this against the GLEIF database and auto-fills the branch name and country, ensuring data accuracy.
    • Name and Country of the Branch: Auto-populated based on the LEI of the head office but editable with inline warnings if modified inconsistently with GLEIF data.

    Practical Use

    ServiceNow customers can use this form to maintain comprehensive and validated branch information crucial for regulatory compliance, reporting, and organizational clarity. The integration with GLEIF ensures legal entity identifiers are current and accurate, reducing errors in DORA reporting and other governance processes. The auto-fill and validation features streamline data entry and improve data integrity.

    On the Create New Branch form, fill in the fields.

    Table 1. Create New Branch form
    Field Description
    SysID Unique 32-character GUID (Globally Unique ID) that identifies each branch record in an instance. Provide this value if you want to update an existing record. Provide a value of -1 if you want to create a new record in the system.
    Name Name of the branch.
    Description Description for the branch.
    Number Unique identification number for the branch that will be generated by the application, for example, BRN0001005. This field is auto-filled.
    Department Department that the branch belongs to, for example, Customer Support, Product Management.
    Owner Name of the owner of the branch.
    Business unit Name of the business unit that is associated with the branch, for example, HR, IT, Legal.
    Digital resilience information
    Is Branch different from Financial Entity head office of the branch Option to confirm if the branch is different from the head office. Available options are:
    • Yes: When you select the Yes option, the Identification code type and Identification code of the branch fields are displayed.
    • No
    Identification code type Type of identification code used for the branch. Available options are:
    • LEI
    • Other
    Identification code of the branch An overseas branch of the financial entity, uniquely identified by a specific code, for example, FB97521. The financial entity uses the branch's Legal Entity Identifier (LEI) or another identification code to distinguish it.
    LEI of the financial entity head office of the branch Legal Entity Identifier (LEI) of the head office of the financial entity to which the branch belongs, for example, LEIACMEGermany001 or LEIACMEAmericas001.
    Note:
    When you enter or update this field, the system validates the code against the GLEIF database and auto-populates the Name of the branch and Country of the branch fields. If you then edit those fields to values that no longer match GLEIF data, an inline warning is displayed on the edited field. For more information, see Validate Legal Entity Identifier codes for DORA reporting.
    Name of the branch Name of the branch that is used for identification. When the LEI of the financial entity head office of the branch is entered, this field is auto-filled, for example, Frankfurt branch office.
    Country of the branch Two-letter country code where the branch is located. When the LEI of the financial entity head office of the branch is entered, this field is auto-filled, for example, Germany.