---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create state model transition

# Create state model transition {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create state models to control the workflow of a privacy case by defining the states and transition conditions.

## Before you begin

Ensure that you are in the GRC: Privacy Case Management application.

Role required: sn_privacy_case.privacy_case_admin

## Procedure

1. Navigate to AllPrivacy Case ManagementState Models.
2. Select New.
3. On the form, fill in the fields.  
   {#prm-create-state-model-transition__table_lrv_yw4_brb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the state model. For example, <kbd class="ph userinput">Breach case</kbd>. |
   | Application | Scope of the application. This field is automatically set to GRC: Privacy Case Management. |
   | Active | Option to indicate that the state model is active or inactive. |
   | Table name | Table this state model applies to. |
   | State model field | Fields that contain the state model value in the table that this state model applies to. |
   | State field | Fields that contain the state value in the table that this state model applies to. This field is automatically set to State \[state\]. |
   [Table 1. State model form]

   {#prm-create-state-model-transition__table_lrv_yw4_brb}
4. Select Submit.
* **[Define the workflow states for a privacy case](https://servicenow-prod.fluidtopics.net/NXpLUIgEFPNcbh16RfBUqg)**   
  Define the workflow states for a privacy case that govern the lifecycle of the case.

*[\>]: and then