---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Acknowledge policy

# Acknowledge a policy {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After a policy has been published, you can create an acknowledgement campaign to define a group of your employees who must provide an acknowledgement that a particular policy is in compliance. When the campaign has been
defined, you can submit the request to the audience.
* **[Set up a policy acknowledgement campaign](https://servicenow-prod.fluidtopics.net/D2tskC35enziDtF8iMGtXw)**   
  A policy campaign is the record used to prepare for a policy acknowledgement request. It defines the audience who must provide an acknowledgement that a particular policy is in compliance. A policy campaign is requested only if the compliance user decides it is needed.
* **[Submit an acknowledgement request](https://servicenow-prod.fluidtopics.net/R1M_AWVM7TikCxnlainocA)**   
  After you have created an acknowledgement campaign, you can submit the acknowledgement request to the defined audience.
* **[Respond to an acknowledgement request](https://servicenow-prod.fluidtopics.net/vx8~OJMgPU8EEh0KScvv3A)**   
  After you have been identified as a member of an audience to provide a policy acknowledgement, you must open and review the record, and then acknowledge it.
* **[Work with acknowledgements using the Service Portal](https://servicenow-prod.fluidtopics.net/G8QfG0JAbu5c1rpEbGVL0A)**   
  After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.