---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Set up GRC Virtual Agent to report risk events

# Set up GRC Virtual Agent to report risk events {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use a Virtual Agent chatbot to report risk events
from the Service Portal. A virtual agent chatbot helps customers to quickly
report a risk event. The chatbot assists the customers by saving their time. The information
exchanged during the conversation flow enables the chatbot to fulfill a user request or
assist the user in completing a task.

## Before you begin

Customers must have the following plugins activated for setting up the GRC Virtual Agent

* Glide Virtual agent (com.glide.cs.chatbot) activated with a valid license.
* GRC Advanced Risk.

{#grc-virtual-agent-risk-event__ul_dl4_zll_4tb}

Role required: sn_risk.admin.

## Procedure

1. Navigate to AllService PortalService Portal Configuration.
2. Click Page Editor.
3. In the search field, enter <kbd class="ph userinput">Index</kbd>.
4. Click Service Portal index.
5. At the top of the page, click Edit Service Portal (index) page in Designer.
6. In the Filter Widget search field, type <kbd class="ph userinput">Virtual Agent Service Portal Widget </kbd>, drag the widget, and drop it anywhere on the screen.  
   You can see the chat icon at the bottom-right of the screen.![Virtual agent chat icon.]()
{#grc-virtual-agent-risk-event__steps_fyk_r4l_3jb}

*[\>]: and then