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sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

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---

# Create an ICT service supply chain form

# Create an ICT service supply chain form {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
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## Summary of Create an ICT service supply chain form

The Create an ICT service supply chain form enables ServiceNow customers to document and manage the details of ICT service supply chains.
This form captures key information about contractual arrangements, service providers, and the hierarchical structure of third-party engagements within the ICT supply chain.
It supports maintaining accurate and up-to-date records of all entities involved in delivering ICT services, which is crucial for governance, compliance, and risk management.
Show full answer Show less  

## Key Features

* **Auto-filled Unique Number:** Each supply chain record is assigned an automatic unique identifier for easy tracking.
* **Contractual Arrangement Reference:** Links the supply chain to the relevant contractual agreement.
* **Recipient of Sub-contracted ICT Services:** Identifies the parent supplier receiving services from subcontractors.
* **Service Provider Type Selection:** Allows designation of suppliers as either a "Third party" or "Third-party engagement," dynamically displaying relevant fields based on the selection.
* **Legal Entity and Identification Codes:** Supports tracking of legal entities and their identification codes, which sync automatically across supply chain records to ensure consistency.
* **ICT Service Types:** Offers a comprehensive list of ICT service categories such as project management, development, security, cloud services (IaaS, PaaS, SaaS), hardware, software licensing, and more, allowing precise classification of services provided.
* **Supply Chain Rank:** Defines the hierarchical position of each ICT third-party provider within the supply chain, starting with direct providers at rank 1 and subcontractors assigned subsequent ranks to reflect their relationship and contractual position.

## Practical Use and Benefits

By filling out this form, ServiceNow customers can establish a clear and structured view of their ICT service supply chains, ensuring transparency of service providers and contractual relationships. The automatic syncing of identification codes helps maintain data integrity across multiple related records. Categorizing ICT service types aids in service management and risk assessment, while the ranking system clarifies the tiered nature of subcontracting relationships. Overall, this form supports effective supply chain governance, enabling better monitoring, compliance, and strategic decision-making regarding ICT service providers.  
On the Create an ICT service supply chain form, fill in the fields.
{#create-supply-chain-form__table_nt2_kj4_ycc__entry__2}

| Field | Description |
|-|-|
| Number | Unique number of the supply chain. For example, SCHAIN0001001. This field is auto-filled. |
| Contractual arrangement reference number | Contractual arrangement for the supply chain. |
| Recipient of sub-contracted ICT services | Recipient of sub-contracted ICT services of the supply chain. It is the parent supplier. |
| Service provider type | Option to select if the supplier is a third-party or third-party engagement. Available options are: * Third party * Third-party engagement * Legal entity {#create-supply-chain-form__ul_ozt_4y4_ddc} If you select Third party, the Third party providing the service field is displayed. If you select Third-party engagement, the Third-party engagement providing the service field is displayed. |
| Identification code of the recipient of sub-contracted ICT services | Identification code of the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled. Identification code of the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled from the identification code of the linked ICT third-party service provider (or legal entity) and is kept in sync automatically. If the linked provider's identification code is updated, this field is updated in all associated supply chain record (across all ranks) to reflect the current code value. |
| Identification code of the ICT third-party service provider | Code to identify the ICT third-party service provider of the supply chain. |
| Type of code to identify the recipient of sub-contracted ICT services | Type of code to identify the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled. |
| Type of code to identify the ICT third-party service provider | Type of code to identify the ICT third-party service provider of the supply chain. This field is auto-filled. |
| Type of ICT services | Category of the ICT services. You can choose one of the following options: * ICT project management * ICT Development * ICT help desk and first level support * ICT security management services * Provision of data * Data analysis * ICT, facilities and hosting services (excluding Cloud services) * Computation * Non-Cloud Data storage * Telecom carrier * Network infrastructure * Hardware and physical devices * Software licensing (excluding SaaS) * ICT operation management (including maintenance) * ICT Consulting * ICT Risk management * Cloud services: IaaS * Cloud services: PaaS * Cloud services: SaaS {#create-supply-chain-form__ul_jj5_4rh_ddc} |
| Rank | Rank of the supply chain. The 'rank' of an ICT third-party service provider is determined by its position in the ICT service supply chain. A direct ICT third-party service provider signing a contract with the financial entity is considered 'rank' 1. Subcontractors signing with a direct provider or another subcontractor are assigned subsequent ranks (2, 3, etc.). If multiple providers are at the same level, they are assigned the same 'rank'. |
[Table 1. Create an ICT service supply chain form]

{#create-supply-chain-form__table_nt2_kj4_ycc}