Create New ICT service supply chain form

Release version: Australia

Updated March 12, 2026

2 minutes to read

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Summary of Create New ICT service supply chain form

The Create New ICT service supply chain form enables ServiceNow customers to accurately document and manage ICT service supply chains by capturing key details about third-party service providers and their hierarchical relationships within the supply chain. This form supports proper tracking and identification of suppliers, contractual references, service types, and ranks, ensuring transparency and compliance in ICT service delivery.

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Key Features

Unique Number: Each supply chain record is assigned an auto-filled unique number for identification.
Contractual Arrangement Reference: Captures the contract reference related to the supply chain for traceability.
Recipient of Sub-Contracted ICT Services: Identifies the parent supplier receiving sub-contracted services.
Service Provider Type: Allows selection between "Third party" or "Third-party engagement," which dynamically controls related fields displayed on the form.
Legal Entity and Identification Codes: Auto-filled fields synchronize identification codes of recipients and third-party service providers to maintain consistency across records.
Type of ICT Services: Categorizes services into comprehensive options such as ICT project management, development, security management, cloud services (IaaS, PaaS, SaaS), hardware, software licensing, and more.
Rank: Defines the hierarchical position of each ICT third-party service provider within the supply chain, starting with direct providers as rank 1, followed by subcontractors ranked sequentially. Providers at the same level share the same rank.

Key Outcomes

Enables precise tracking and management of ICT service suppliers and their contractual relationships within complex supply chains.
Supports compliance and governance by maintaining up-to-date and synchronized identification codes and contractual references.
Facilitates categorization of ICT services to better understand the nature of services provided across the supply chain.
Clarifies supplier hierarchy through rank assignment, aiding in risk assessment and oversight of subcontracted services.

On the Create New ICT service supply chain form, fill in the fields.

Table 1. Create New ICT service supply chain form
Field	Description
Number	Unique number of the supply chain. For example, SCHAIN0001001. This field is auto-filled.
Contractual arrangement reference number	Contractual arrangement for the supply chain.
Recipient of sub-contracted ICT services	Recipient of sub-contracted ICT services of the supply chain. It is the parent supplier.
Service provider type	Option to select if the supplier is a third-party or third-party engagement. Available options are: Third party Third-party engagement Legal entity If you select Third party, the Third party providing the service field is displayed. If you select Third-party engagement, the Third-party engagement providing the service field is displayed.
Identification code of the recipient of sub-contracted ICT services	Identification code of the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled. Identification code of the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled from the identification code of the linked ICT third-party service provider (or legal entity) and is kept in sync automatically. If the linked provider's identification code is updated, this field is updated in all associated supply chain record (across all ranks) to reflect the current code value.
Identification code of the ICT third-party service provider	Code to identify the ICT third-party service provider of the supply chain.
Type of code to identify the recipient of sub-contracted ICT services	Type of code to identify the recipient of sub-contracted ICT services of the supply chain. This field is auto-filled.
Type of code to identify the ICT third-party service provider	Type of code to identify the ICT third-party service provider of the supply chain. This field is auto-filled.
Type of ICT services	Category of the ICT services. You can choose one of the following options: ICT project management ICT Development ICT help desk and first level support ICT security management services Provision of data Data analysis ICT, facilities and hosting services (excluding Cloud services) Computation Non-Cloud Data storage Telecom carrier Network infrastructure Hardware and physical devices Software licensing (excluding SaaS) ICT operation management (including maintenance) ICT Consulting ICT Risk management Cloud services: IaaS Cloud services: PaaS Cloud services: SaaS
Rank	Rank of the supply chain. The 'rank' of an ICT third-party service provider is determined by its position in the ICT service supply chain. A direct ICT third-party service provider signing a contract with the financial entity is considered 'rank' 1. Subcontractors signing with a direct provider or another subcontractor are assigned subsequent ranks (2, 3, etc.). If multiple providers are at the same level, they are assigned the same 'rank'.