---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Configure inbound email to enable privacy case creation

# Configure inbound email to enable privacy case creation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set
up a designated email address that employees can use to report privacy cases through
email.

## Before you begin

Role required: Privacy admin

## Procedure

1. Configure inbound email configuration:
   1. Navigate to AllSystem PropertiesEmail Properties.
   2. In Inbound Email Configuration section, do the following:

   {#configure-inbound-email-configuration__substeps_d3w_fbg_4hc}
   * Set Email receiving enabled to Yes.

     This enables the instance to process
     incoming emails.
   * Set Automatically create users for incoming emails from trusted domains to Yes.

     This enables the application to create
     user records for senders from trusted domains.
   {#configure-inbound-email-configuration__choices_h1x_kbg_4hc}
2. Add the group email address for privacy case creation:
   1. Navigate to AllPrivacy Case ManagementCase ConfigurationCase Type.
   2. Select the Inbound Email Configuration tab.
   3. Add the group email address (for example, create-\<case/inquiry\>@emaildomain.com).  
      This email address is used by requesters to send privacy requests that automatically generate as cases.
   {#configure-inbound-email-configuration__substeps_h1k_xbg_4hc}

*[\>]: and then