--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Configure # Configuring Operational Resilience {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Configure the Operational Resilience application to identify risks, failed controls, monitor services and processes, and ensure a complete resilience of your organization. ## Operational Resilience configuration overview {#configure-operational-resilience__section_od4_mb2_ytb} A typical configuration of the Operational Resilience application consists of the following steps: 1. Download the Operational Resilience application in your instance. For instructions, see [Install Operational Resilience application](https://servicenow-prod.fluidtopics.net/f9pOcT_k41Ytua7md0PkwA "Install the GRC: Operational Resilience application from the ServiceNow Store and run it in your instance."). 2. Pillar configuration: Configure the pillars in Operational Resilience. You can also add new pillars or modify the existing pillars, but it is suggested to retain the pillars that come with the base system. For information, see [Setting up pillars, entity types, and entities](https://servicenow-prod.fluidtopics.net/cadwvK_cmJ5XCJDgWpUxYQ "This section helps you configure the Operational Resilience application to organize and track your organization's operational data through a structured hierarchy of pillars, entity types, and entities."). 3. Entity type and entity filter configuration: Activate the entity types and entity filters. For information, see [Set up pillars and entity types from Workspace UI](https://servicenow-prod.fluidtopics.net/CYTBxvcIv2M3m6SQvy1p3Q "Set up the pillars and entity types from the Operational Resilience Workspace UI. You must activate the pillars first and then activate the entity types. If you prefer the classic experience, you can navigate to the module using the Admin setup in the Core UI."). 4. Main node configurations: Update the main node configurations that are available with the base system or add more main node configurations. For information, see [Configure the Main node configurations](https://servicenow-prod.fluidtopics.net/d_BOjuVVe~oU~uYRvnAf4A "Create the Main node configuration record to fetch data into Operational Resilience for reporting. Main node configurations are available with the base system. You can use the existing Main node configurations or create new Main node configurations for your business needs."). 5. Properties: Configure the properties to suit your business needs. For information, see [Configure Operational Resilience properties](https://servicenow-prod.fluidtopics.net/CTbRjiJ~yNCAc33wtx1r~w "Configure main properties of the Operational Resilience so that you can set up and fetch data into the application for reporting purposes."). 6. Dashboard customization: Customize the dashboard by adding or removing reports as needed to suit your requirements. For more information, see [Using the flexible data model](https://servicenow-prod.fluidtopics.net/ZnOawxscPjT9kpWFoge5Ug "Starting with Operational Resilience, Release 21.0.x, the flexible data model enhances operational resilience metrics by improving data visualization and the flow of dependent services. It also supports multiple dashboards with insights into red flags, business service importance, and impact tolerance.") and [Landing page and dashboard views](https://servicenow-prod.fluidtopics.net/6HqUaiyIYacVqVFKPnqg6Q "The landing page in the Operational Resilience Workspace provides a single-pane overview of the services, business services, and pillars in your organization. The dashboard displays resilience metrics, including operational status, completed activities, red flags, and suggestions for improvement."). {#configure-operational-resilience__ol_prj_sgn_bgc} ## Sample Main node configurations {#configure-operational-resilience__section_gjw_xln_bgc} For creating new Main node configurations in the Operational Resilience application, refer to the following end-to-end examples: * To create a Services to dependencies sample Main node configuration, see [Sample Services to dependencies configuration](https://servicenow-prod.fluidtopics.net/XoAXnw0yFw4J8NubThWpEw "Create a Services to dependencies sample Main node configuration record for linking services to dependencies."). * To create an Application service to dependencies sample Main node configuration, see [Sample Application service to dependencies configuration](https://servicenow-prod.fluidtopics.net/ak4SfaOkB1D9Pwb8XduuOQ "Create an Application service to dependencies sample Main node configuration record for linking an application service to the dependencies."). * To configure an end-to-end workflow for a business service and fetch its CSDM dependencies and red flags data to Operational Resilience, see [Sample end-to-end workflow for a business service](https://servicenow-prod.fluidtopics.net/ChvKZplPFDcIi195c3DXEw "Configure an end-to-end workflow for a business service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before fetching the required data."). * To configure an end-to-end workflow for a service and fetch its CSDM dependencies and red flags data to Operational Resilience, see [Sample end-to-end workflow for services](https://servicenow-prod.fluidtopics.net/KYSu62TcpuJ6DXgWDT7Gdg "Configure an end-to-end workflow for the service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before fetching the required data."). {#configure-operational-resilience__ul_gqf_bmn_bgc} For other general administrative setup tasks, see [Completing general administrative tasks](https://servicenow-prod.fluidtopics.net/OMLOYcxxnyh67gpQ2IL1_w "A user with the sn_oper_res.admin role can perform the setup tasks in the Operational Resilience application.").