---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Set up the BCM mobile application

# Set up the BCM mobile application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up your mobile device and the ServiceNow AI Platform for the BCM mobile application.

## Before you begin

Role required: sn_bcp.plan_admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAvailable To Obtain From Store and install GRC core applications and the ServiceNow AI Platform instance.  
   Note:  
   The GRC core applications and the ServiceNow AI Platform instance should be from the same family release.
   1. To verify the GRC: GRC: Profiles application is installed on your instance, navigate to Plugins and search for GRC: Profiles.
   2. If the GRC: Profiles core application isn't already installed, select Install to install it.
   3. After the GRC: Profiles application is installed, install Business Continuity Management.

   {#configure-mobile-app-setup__ol_s3w_qyz_c3b}

   All GRC core applications are available on the ServiceNow Store.

   For more information about getting entitlement, downloading, and installing the GRC core applications, see [GRC and the ServiceNow Store](https://servicenow-prod.fluidtopics.net/MWpViLHAbDvmVIu0U30pEQ "All GRC applications are available from the ServiceNow Store, allowing you to obtain new and updated features more rapidly. Before you can use any GRC applications, you must verify that you have entitlement to them (that is, you have valid licenses to use them). Then, you can download them from the ServiceNow Store and activate them.").
   When you install the GRC core applications, the dependency plugins for the GRC Mobile application (com.glide.sg and com.glide.sg.agent_native_client) are also automatically installed.

   To verify that these dependency plugins are installed and activated:
   1. Navigate to Plugins.
   2. Search for the plugin IDs (com.glide.sg and com.glide.sg.agent_native_client).
   3. If they aren't activated, activate these plugins.
   {#configure-mobile-app-setup__ul_lsj_tbx_zhb}
2. Install the BCM mobile application on the ServiceNow AI Platform instance that you want to view on your mobile device.  
   Note:  
   The BCM mobile app and the ServiceNow AI Platform instance should be from the same family release.

   For more information about getting entitlement, downloading, and installing the BCM mobile app, see [GRC and the ServiceNow Store](https://servicenow-prod.fluidtopics.net/MWpViLHAbDvmVIu0U30pEQ "All GRC applications are available from the ServiceNow Store, allowing you to obtain new and updated features more rapidly. Before you can use any GRC applications, you must verify that you have entitlement to them (that is, you have valid licenses to use them). Then, you can download them from the ServiceNow Store and activate them.").
3. Assign the mobile users with the required ServiceNow AI Platform roles as a user with the admin role in your ServiceNow AI Platform instance.
4. Download and install the most current ServiceNow Agent app on your mobile device, as a mobile user with the sn_bcm.manager role.  
   The most current ServiceNow Agent app is available on the Apple
   iOS
   App Store and the Google
   Play Store.

## Result

You have successfully set up your mobile device and the ServiceNow AI Platform for the BCM mobile application. The next step is to log in to your ServiceNow AI Platform instance with the ServiceNow Agent app on your mobile device.

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