--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Compliance request workflow # Compliance request workflow {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Compliance Request Workflow The Compliance Request Workflow within the Compliance Case Management application enables organizations to efficiently raise and manage compliance requests. This structured process ensures that compliance issues are effectively addressed by the compliance team, enhancing overall operational efficiency. Show full answer Show less ## Key Features * **Raising a Compliance Request:** Business users or compliance teams can initiate a request through the Employee Center or Compliance Workspace applications. * **Triage Process:** A request analyst evaluates the validity of the compliance request to ensure only relevant requests proceed to the next stages. * **Working on Compliance Requests:** During this phase, the analyst gathers required documentation and assesses the request's eligibility, with the authority to approve or reject it. * **Awaiting Request Approval:** The request undergoes evaluation for approval. If it meets criteria, it is approved; otherwise, it can be rejected with justifications. * **Cancellation of Requests:** Requests can be canceled at any stage with accompanying justifications, ensuring that irrelevant requests do not clutter the workflow. * **Closing a Request:** After processing, requests are marked as closed, indicating that no further actions are necessary. ## Key Outcomes By utilizing the Compliance Request Workflow, organizations can expect improved handling of compliance requests, timely approvals or rejections, and a clearer path to resolution. This structured approach ensures that compliance matters are addressed promptly and appropriately, supporting overall governance and risk management efforts. Use the request workflow in the Compliance Case Management application to raise and manage compliance requests within an organization. By using this workflow, your compliance requests are addressed effectively and efficiently by your compliance team. The following diagram shows the workflow of a compliance request in the GRC: Compliance Case Management application. Figure 1. GRC: Compliance Case Management workflow The different stages of a compliance request are described as follows: * Raise a compliance request * Triage the compliance request * Working on a compliance request * Awaiting request approval * Cancel a compliance request * Close a compliance request {#compliance-request-workflow__ul_kft_25m_mwb} ## Raise a compliance request {#compliance-request-workflow__section_nwq_5vg_cwb} A business user or a compliance team can raise a compliance request in the Employee Center application. Compliance case team can raise requests in the Compliance Workspace application. For more information, see [Raising a compliance request in GRC: Compliance Case Management](https://servicenow-prod.fluidtopics.net/_lGKij709nZKyO~9EXwoCg "You can raise a compliance request to the compliance team by using the GRC: Compliance Case Management application. For example, you can submit a compliance request to seek advice or guidance on the organization's policies and guidelines."). ## Triage the compliance request {#compliance-request-workflow__section_n4m_n5z_vxb} After a compliance request is raised, the compliance team assigns a request analyst to work on the case. The request analyst then triages the case from a validity standpoint. By conducting this evaluation, the request analyst ensures that only the valid and relevant requests proceed further in the compliance process. After the request analyst verifies the request as valid, the request moves to the In progress state. ## Working on a compliance request {#compliance-request-workflow__section_b2q_n5z_vxb} In the In progress stage, the request analyst determines all the requirements for the raised request. The request analyst verifies the eligibility of the request and identifies any supporting documents, such as the policies, controls, citations, and control objectives that are related to the request. The case analyst can approve or reject the compliance request. If necessary, the analyst can seek approvals from the various stakeholders. ## Awaiting request approval {#compliance-request-workflow__section_brt_n5z_vxb} After the request has been reviewed, it reaches this stage where a decision is made regarding its approval or rejection. This stage involves evaluating the raised request. If the request meets the necessary criteria, it's approved. Otherwise, it may be rejected with the justifications provided to the requester. Requests can be sent for approval to multiple users and can be approved or rejected by any one of them. The Any Approvers option enables the request to be closed as soon as it receives an approval or rejection from any of the assigned approvers. For more information, see [Create an approval workflow](https://servicenow-prod.fluidtopics.net/xpO730qrQYTlyEEWpmfhHw "The GRC: Approver Configurator application provides you with capabilities to define multiple levels of approvals based on the business assignment rule configurations."). ## Cancel a compliance request {#compliance-request-workflow__section_v3x_n5z_vxb} In this stage, a request may need to be canceled if it isn't a compliance request. A request can be canceled with the justifications provided to the requester. A request can be canceled at any stage, including Triage, In Progress, and Awaiting Approval states. ## Close a compliance request {#compliance-request-workflow__section_xxc_45z_vxb} After a compliance request is fully processed and approved or rejected, it enters the Closed stage. This stage indicates that all the necessary actions that are related to the request have been taken. The request is considered resolved, and no further actions are required.