---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Log in to the GRC Mobile application

# Log in to the GRC Mobile application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Open the GRC Mobile application
and add a ServiceNow AI Platform® instance
with Policy and Compliance Management to
your mobile device.

## Before you begin

Verify that you have completed the setup steps described in [Setup checklist for the GRC Mobile application](https://servicenow-prod.fluidtopics.net/ZECPj_3BJlg278R1Qu_Z~w "The following checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform instance and on your mobile device prior to using the GRC Mobile application. Complete these set up tasks prior to using the GRC Mobile application to view the Policy and Compliance Management application on your mobile device.").

Role required: GRC Compliance manager (sn_compliance.manager)

## About this task

Time to complete this task: 5-7 minutes.

## Procedure

1. On your mobile device, tap the ServiceNow Agent app.  
   If you are not already logged in to a ServiceNow AI Platform instance, the Instances screen is displayed.
2. If the ServiceNow AI Platform instance with the Policy and Compliance Management core application is not already added to your mobile device, follow these steps to add it.
   1. On the Instances screen that is displayed, tap the plus icon.  
      A screen is displayed that prompts you to enter and save an address of a ServiceNow AI Platform instance.
   2. Fill in the fields.  
      {#mobile-login-P-C-app__table_ddl_2gx_zhb__entry__2}

      | Field name | Description |
      |-|-|
      | Enter the instance address or scan a QR code. | Choose one to continue: * Before the .service-now.com in the field, enter the name of your ServiceNow AI Platform instance, for example, <kbd class="ph userinput">grcmobile</kbd>. * Enter an address. This address is the URL of your ServiceNow AI Platform instance that you want to view on your mobile device. * Scan a QR code. {#mobile-login-P-C-app__ul_cf1_3gx_zhb} For more information about the mobile app, see "Log in to an instance with the mobile app" on the [ServiceNow product documentation website.](https://www.servicenow.com/docs) |
      | (Optional) Enter nickname | Enter a nickname for this instance. If you have multiple instances added to the device, nicknames can help you quickly locate a ServiceNow AI Platform instance. |
      [ ]

      {#mobile-login-P-C-app__table_ddl_2gx_zhb}
   3. Tap Save and Login.
   {#mobile-login-P-C-app__substeps_ctz_t2x_zhb}
3. On the ServiceNow login screen that is displayed, enter the User name and Password for the ServiceNow AI Platform instance that you want to add and tap Login.  
   The Policy and Compliance landing screen is displayed. You have successfully logged in to the GRC Mobile application.
4. After you log in, verify notifications are enabled in the GRC Mobile application.
   1. On the landing screen on the bottom, tap More.
   2. On the More screen, tap Notification.
   3. On the Notifications screen, tap Enable Notifications if not enabled.  
      Notifications from the ServiceNow AI Platform are displayed on the Notifications screen in the GRC Mobile application.
   {#mobile-login-P-C-app__substeps_l4c_hjz_c3b}
5. After you log in to an instance on your mobile device, it is the default ServiceNow AI Platform instance on the device.  
   If you want to view another ServiceNow AI Platform instance on your device, you must log out of the default instance. To log out:
   1. On the bottom of the screen, tap the More.  
      The More screen is displayed.
   2. Tap Settings.
   3. On the screen that is displayed, tap Logout.  
      The Instances screen is displayed with any ServiceNow AI Platform instances you have added to the mobile device.
   4. **Optional:** Tap another instance to log in to it, or, alternatively, follow the preceding steps to add another instance.
   {#mobile-login-P-C-app__substeps_tbh_vgx_zhb}
{#mobile-login-P-C-app__steps_gwn_src_xhb} If the instances screen for the GRC Mobile application is not displayed after you
tap the ServiceNow Agent app on your device, verify that the
ServiceNow Agent app is permitted as a trusted app on
your device. To permit access as a trusted app, navigate to the settings and general
device management on your device and tap the option (Trust app, etc.) to permit access.

If an error message is displayed after you enter your credentials in the log in
screen, verify that your User name and password for the ServiceNow AI Platform instance is
correct.

If you have problems viewing the landing screen, verify your network connection.

If you cannot view the Instances screen after you tap the ServiceNow Agent app, try uninstalling it from your device. Verify you have the
most current version of the app from the Apple iOS App Store or the Google Play Store and try
reinstalling it.

## What to do next

Select one of the following topics for more information about each applet.