---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Set up the Importance and Impact Tolerance Rating Scale

# Set up the Importance and Impact Tolerance Rating Scale {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up the Importance and Impact Tolerance Rating Scale in the Operational Resilience application so that you can define new parameters for
your business services.

## Before you begin

Role required: sn_oper_res.admin

## About this task

Define new parameters such as importance, impact tolerance, impact tolerance icon and its color, minimum and maximum tolerance value, and the tolerance order for your business service. When the options in the sn_grc_choice table are set as choice_category=opres_asmt_rating and set=operational_resilience, the Operational Resilience application delivers the following default importance rating scales. This task is optional.{#create-importance-impact-rating-scale__table_pbx_kxr_j5b__entry__5}

| Importance | Impact tolerance | Impact tolerance icon | Minimum-maximum score | Order |
|-|-|-|-|-|
| 1---Most critical | 1 Day | flag-fill | 76---100 | 10 |
| 2--- Somewhat critical | 2 Days | triangle-exclamation-fill | 51---75 | 20 |
| 3---Less critical | 3 Days | binoculars-fill | 26---50 | 30 |
| 4---Not critical | 4 Days | circle-check-fill | 0---25 | 40 |
[Table 1. Default importance rating scales]

{#create-importance-impact-rating-scale__table_pbx_kxr_j5b}

When a new questionnaire template is created, the application clones the default
rating scale to it​.

A user with the sn_oper_res.admin role can change the rating scale for the individual
templates.

## Procedure

1. Navigate to AllOperational ResilienceAdminImportance and Impact Tolerance Rating Scale.  
   You see the default importance and impact tolerance rating scales as shown in the following example.Figure 1. Importance and Impact Tolerance Rating Scales module
2. Select New.  
   You can define new parameters such as the importance, impact tolerance, impact tolerance icon and color, minimum and maximum tolerance value, and tolerance order.
3. On the form, fill in the fields and click Submit.  
   For a description of the field values on the Rating Scale New Record form, see [Rating Scale Record form](https://servicenow-prod.fluidtopics.net/gLvuQDNXiid11vHIE_VLIw "Use the Rating Scale Record form to set up the default importance rating scale to define the parameters of the rating scale for your business services.").
{#create-importance-impact-rating-scale__steps_bk3_nwj_qtb}

*[\>]: and then