---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Flag or resolve a question

# Flag or resolve a question {#ariaid-title1}

* Release version: Australia
* 
* Updated June 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In SAE, flag a question on an assessment to indicate that it needs attention. After the response is updated, mark the question as resolved or remove the flag.

## Before you begin

Flagging is enabled for all roles by default. If the assessment administrator has configured the Question flag roles field on the template category, your user account must have one of the configured
roles to change a question's flag state. For more information, see [Create an assessment template category](https://servicenow-prod.fluidtopics.net/ySw5ARD4rsFKsd4_~5~VEQ "Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates that are related.").

Role required: none.

## About this task

A question's flag has one of three states:

Unflagged
:   No flag is set on the question. This is the default state for every question.

Flagged
:   The question is marked as needing attention. The flag icon on the question card is highlighted.

Resolved
:   The question was previously flagged and has been addressed. The flag icon shows the resolved state.

For more information, see [Collaboration in assessments](https://servicenow-prod.fluidtopics.net/yIaHj6w8llDRrZ8Pxb1rBQ "Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment.").

## Procedure

1. Navigate to your workspace and then to your list of assessments.  
   Here's an example of how to navigate to this list in the Compliance Workspace.
   1. Navigate to AllPolicy and ComplianceCompliance Workspace.
   2. Select the tasks icon ![]().
   3. Select the Control attestationsSmart Assessments on the left panel.
   4. The smart assessments list is displayed.
   {#flag-a-question__ol_mr4_j5n_tfc}
2. Select the assessment in which you want to flag or resolve a question.
3. Open the question that you want to flag, resolve, or unflag.
4. Select the flag icon at the bottom of the question card to cycle the question state: Unflagged → Flagged → Resolved → Unflagged.  
   The flag icon cycles the question through three states each time you select it: Unflagged, Flagged, and Resolved. The icon and tooltip update to
   reflect the current state.
   * From Unflagged, the icon appears as an outline flag ![](). Selecting it sets the question to Flagged.
   * From Flagged, the icon appears as a filled flag ![](). Selecting it sets the question to Resolved.
   * From Resolved, the icon appears as a check mark ![](). Selecting it returns the question to Unflagged.
   {#flag-a-question__ul_flag_cycle_25c}

## Result

The question flag state is updated and visible to all collaborators on the assessment.

## What to do next

To focus your review on flagged questions, use the Flagged filter from the filter list. You can combine this filter with other filters, such as Unanswered or With comments, to narrow your view further. For details on the available filters and how to combine them, see [Filtering questions in an assessment](https://servicenow-prod.fluidtopics.net/if_lX2F0QmaBQKvWeCsUFg "In SAE, narrow the question list in an assessment by selecting one or more filters from the filter dropdown. Filters can be combined to focus on questions that match every selected criterion.").
**Related concepts**   

* [Collaboration in assessments](https://servicenow-prod.fluidtopics.net/yIaHj6w8llDRrZ8Pxb1rBQ "Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment.")
* [Filtering questions in an assessment](https://servicenow-prod.fluidtopics.net/if_lX2F0QmaBQKvWeCsUFg "In SAE, narrow the question list in an assessment by selecting one or more filters from the filter dropdown. Filters can be combined to focus on questions that match every selected criterion.")  
**Related tasks**   

* [Add a comment or work note to a question](https://servicenow-prod.fluidtopics.net/39QpSJ~OmDC2tp62EtOZtg "In SAE, post a comment or a private work note on a specific question in an assessment so that reviewers and contributors can discuss the question.")

*[\>]: and then