--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Emergency notifications in Everbridge # Emergency notifications in Everbridge {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Emergency notifications in Everbridge ServiceNow's Business Continuity Management (BCM) application integrates with Everbridge to enable sending emergency notifications during crisis events. This integration supports both one-way alerts and two-way communication through established delivery channels, facilitating effective crisis response coordination with targeted individuals or groups. Show full answer Show less ## Key Features * **Notification Delivery:** Notifications can be sent to specific contacts or groups using delivery channels that are created and managed in Everbridge and imported into ServiceNow for your organization. * **Workflow Integration:** Sending an emergency notification from the Business Continuity Workspace initiates a workflow from Draft to Complete state in Everbridge, creating an incident to manage the notification process. * **Monitoring and Reporting:** The Emergency Notifications tab displays details such as notification state, start and end dates, and a summary of contacts' responses. * **Response Tracking:** The notification summary shows the number of contacts notified, unreachable contacts, acknowledgments received, pending acknowledgments, and late acknowledgments, all synchronized between Everbridge and ServiceNow. * **Follow-up Notifications:** If many contacts are unreachable, you can create additional notifications targeting alternate groups (e.g., management teams) to ensure critical messages are delivered. ## Practical Use for ServiceNow Customers This integration enables BCM users to efficiently send and track emergency alerts during crises directly from the ServiceNow platform, ensuring timely communication and response coordination with stakeholders. By leveraging Everbridge's delivery channels and response tracking, organizations can maintain situational awareness and adjust notification strategies when delivery issues arise. To implement this functionality, correct configuration of contacts, groups, and importing Everbridge delivery channels into ServiceNow is required. For detailed administrative setup, refer to the dedicated setup documentation for Everbridge notifications integration. You can integrate Crisis Management in the BCM application with Everbridge notifications system. You can then send an emergency notification to an individual or a group of people alerting them of an impending emergency. It provides a one-way notification and two-way communication through properly established delivery channels. Crisis Management in Business Continuity Management application uses Everbridge to direct certain crisis response activities. This integration helps to send notifications about critical events to stakeholders and coordinates responses from them in an effective two-way delivery channel. To send a notification, you need correct contacts, groups, and delivery channels. Delivery channels are created and stored in Everbridge and you have to import those delivery channels for your particular organization ID. These delivery channels are used for sending notifications and contact creation. ## Process for sending the emergency notifications {#integrating-crisis-mgmt-with-everbridge-uib__section_f3b_1h2_1yb} You can send an event notification that triggers a complete workflow of the activities from the Draft to the Complete state in Everbridge. You can monitor all activities from Business Continuity Workspace. When you send an emergency notification from the Business Continuity Workspace, the action creates an incident. A notification for the incident in Everbridge to be sent to the right contacts and groups. The emergency notifications for an event are displayed on the Emergency notifications tab for the event. You can view the details of the emergency notification such as the notification state, start date, end date, and so on as shown in the example. The emergency notification form is shown in the example. ## Summary of the notification sent to contacts {#integrating-crisis-mgmt-with-everbridge-uib__section_ck4_vnq_cyb} The Summary section in the notification form displays a list of the contacts and groups to whom the notification was sent and their responses are also recorded. It also displays the number of contacts who could not be reached, the number of contacts who acknowledged the notification, and the number of pending acknowledgments. This information is retrieved from Everbridge and it is displayed in your Business Continuity Workspace as shown in the example. Figure 1. Summary of the notification sent to the contacts The Summary section in the notification form contains details: Sent to : Number of contacts to whom the notification was sent. Unreachable : Number of contacts to whom notification was not sent. Acknowledged : Number of contacts who acknowledged the receipt of notification. Pending acknowledgment : Number of contacts who did not acknowledge the receipt of notification. Late acknowledgment : Number of contacts who confirmed the receipt of notification after the notification duration had elapsed. If there are many contacts to whom the notification could not be delivered, then you can create another notification for the same crisis event. This time, you can send it to a team of managers, as the previous notification did not reach many contacts. ## Administrative tasks for integrating Crisis Management with Everbridge {#integrating-crisis-mgmt-with-everbridge-uib__section_lxh_zky_1yb} For information on the administrative tasks for integrating Crisis Management with Everbridge notifications system, see [Setup for Everbridge notifications](https://servicenow-prod.fluidtopics.net/Svn36H_MLhrwBfd6za~JRQ "The setup steps help you to establish a consistent connection and successful notification delivery workflow with Everbridge notifications system. BCM administrators and application users must configure certain pre-requisite data so that you can set up emergency notifications in BCM UIB Workspace.").