---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Configure normalization in assessment

# Configure normalization in assessment {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

In Smart Assessment Engine, set up normalization to adjust assessment response scores to a common scale at the assessment, section, or subsection level.

## Before you begin

* Confirm that the smart assessment scoring plugin \[com.sn_smart_scoring\] is installed.
* Role required: sn_smart_asmt.template_manager and sn_smart_asmt.assessment_admin
{#configure-normalization-in-assessment__ul_wbw_qkq_1gc}

## About this task

* To configure normalization, first set up scoring. For more information, see [Configure scoring for an assessment](https://servicenow-prod.fluidtopics.net/tmcbN7_myQlZu~Z5QAb9vg "Set up scoring for your assessment responses to calculate meaningful scores at the assessment, section, or subsection level.").
* Normalization is supported for questions with number, drop-down, radio button, and check box types.
{#configure-normalization-in-assessment__ul_bwv_lwx_1gc}

## Procedure

1. Navigate to WorkspacesAssessment Workspace to access the assessment workspace landing page.
2. Create or open a draft assessment template in which you want to configure normalization.

   | Option | Description |
   | New template | Select New template on the Assessment Workspace landing page and fill in the template details. The new template opens in Draft state. |
   | Existing template | Select an existing template from the Assessment Workspace landing page. The template must be in the Draft state to edit scoring or normalization settings. |
   |-|-|

   {#configure-normalization-in-assessment__choicetable_norm_25c}
3. Select the Scoring tab.
4. Select the Enable normalization for this template option.  
   * To enable normalization on a template, normalization and its defaults must be enabled in the purpose assigned to that template. For more information, see [Create an assessment template category](https://servicenow-prod.fluidtopics.net/ySw5ARD4rsFKsd4_~5~VEQ "Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates that are related.").
   * The Enable normalization for this template option enables you to apply normalization rules at the section, subsection, and question levels.
   {#configure-normalization-in-assessment__ul_vnn_32y_1gc}
5. **Optional:** To define default normalization values to be applied at section, subsection, and question levels automatically, select Define default normalization to apply at different levels automatically option and on the form, fill in the fields.  
   Note:  
   The following input fields are specific to the default Linear normalization strategy. The fields may differ when using alternative normalization strategies.
   {#configure-normalization-in-assessment__table_x2l_kkd_bgc__entry__2}

   | Field | Description |
   |-|-|
   | Normalization Strategy | The default normalization strategy to be used. |
   | Minimum | The minimum value of the current scale. |
   | Maximum | The maximum value of the current scale. |
   | New scale minimum | The minimum value of the target scale. |
   | New scale maximum | The maximum value of the target scale. |
   | Scale definition | Specifies the scoring direction: 'high' for higher scores being better or 'low' for lower scores being better. |
   | Relative scaling | When enabled the normalized score is calculated relative to the maximum value. |
   | Choose where to apply these defaults ||
   | Assessment level | Default normalization values are applied for assessment level scores. |
   | All sections | Default normalization values are applied for all section level scores. |
   | All subsections | Default normalization values are applied for all subsection level scores. |
   | All questions | Default normalization values are applied for all question level scores. |
   [Table 1. Set up defaults]

   {#configure-normalization-in-assessment__table_x2l_kkd_bgc}
6. **Optional:** If the Assessment score option is selected, to use aggregate score at the assessment level, select Use normalized score for aggregation.
   1. To edit the normalization values for the assessment score, select edit ![]() icon and update normalization values.
   2. To delete the normalization values for the assessment score, select delete ![]() icon and select Remove normalization.
   {#configure-normalization-in-assessment__substeps_gm1_lmd_bgc}
7. Select Save.
8. Select the Questions tab.
9. **Optional:** To customize normalization values, select the specific section, subsection, or question you want to update.
   1. To edit the normalization values for the assessment score, select edit ![]() icon and update normalization values.
   2. To delete the normalization values for the assessment score, select delete ![]() icon and select Remove normalization.

   {#configure-normalization-in-assessment__substeps_tv2_bpd_bgc}  
   Default normalization is automatically applied at multiple levels sections, subsections, and individual questions.
10. Select Save.
{#configure-normalization-in-assessment__steps_ijr_zlw_1gc}

## Result

Normalization is configured for the assessment template and applied at the specified levels.

*[\>]: and then