--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Pillars overview tab # Pillars overview tab {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Pillars overview tab The Pillars overview tab in the Operational Resilience Workspace serves as a central dashboard to monitor and manage foundational elements---called pillars---that support your organization's operational resilience. By mapping business services and processes to these pillars, you can establish relationships and track their health and status efficiently. This tab is part of the base system in the Operational Resilience application and provides filtered, pillar-specific data for comprehensive visibility. Show full answer Show less ## Key Features * **Dashboard Monitoring:** View status and metrics for various pillars such as Application Service, Business Services, Data, Facilities, People, Process, Service Offering, Suppliers, and Technology. * **Associated Tables and Reports:** The tab integrates data from multiple source tables including Dependencies, Supported Services, Supported Business Services, Incidents, Risks, Failed Controls, and Issues to provide detailed insights. * **Red Flags Report:** Highlights critical issues requiring immediate attention, such as major open incidents, risk ratings, control effectiveness failures, and unresolved issues. It also identifies assets lacking business continuity plans or recent disaster recovery exercises when integrated with Business Continuity Management. * **Suggestions Report:** Provides actionable recommendations to strengthen controls, mitigate top risks, and fix vulnerabilities based on integrations with complementary applications like Policy and Compliance Management, Risk Management, and Vulnerability Response. * **Integration with GRC Suite:** Enhances reporting and mitigation options when optional applications like Business Continuity Management and Vulnerability Response are installed, enabling more comprehensive operational resilience management. ## Benefits for ServiceNow Customers By leveraging the Pillars overview tab, customers can: * Gain a holistic view of operational resilience across multiple critical pillars. * Identify and prioritize risks, incidents, and control failures impacting key services. * Make informed decisions on where to focus mitigation efforts and resource allocation. * Utilize integrated data from related applications to enhance resilience planning and execution. * Streamline monitoring and reporting through a centralized, easy-to-navigate dashboard. A pillar is a foundational element that supports your organization's operational resilience. You can map business services and processes to these pillars in the Operational Resilience application to establish relationships and monitor their status on the dashboard in the Operational Resilience Workspace. ## Pillars overview tab on the landing page {#pillars-ov__section_zt3_ptk_xtb} The Pillars overview tab on the landing page of the Operational Resilience Workspace provides information on the pillars, which are part of the base system in Operational Resilience. From the dashboard, you can monitor the status of the services for each pillar. The Pillars overview section displays data filtered for the selected pillar as shown in the example. ## Tables associated with the Pillars overview tab {#pillars-ov__section_h3w_rxr_cfc} The following table lists all the tables that are associated with each section of the Pillars overview tab report. {#pillars-ov__table_rfd_rfm_cfc__entry__2} | Title | Description | |-|-| | Pillars || | Dependencies | Dependencies for the pillar. Source table for this report: Dependencies \[sn_oper_res_profile\] | | Supported services | Supported services for the pillar. Source table for this report: \[sn_oper_res_profile\] | | Supported business services | Supported business services for the pillar. Source table for this report:\[sn_oper_res_profile\] | | Red flags || | Major open incidents | Major open incidents for the pillar. Source table for incidents: Incidents \[sn_oper_res_incident\] | | Risk rating | Source table for risks: Risks \[sn_oper_res_risk\] | | Control effectiveness | Source table for failed controls: Failed Controls \[sn_oper_res_failed_control\] | | Issues | Source table for issues: Issue \[sn_oper_res_issue\] | | Suggestions || | Top Controls to be Strengthened | Failing controls that impact the most critical services. Source table for this report: Services with Failed Controls \[sn_oper_res_failed_control\] | | Top Risks to be Mitigated | Top risks threatening your organization compared with your impacted services. This report can be useful for determining where to start your mitigation efforts and in what areas you should devote the most resources around implementing controls. Source table for this report: Services with High Risks \[sn_oper_res_risk\] | | Top vulnerabilities to be fixed | Top vulnerabilities to be fixed for the services. | [Table 1. Tables associated with the Pillars overview tab and the reports] {#pillars-ov__table_rfd_rfm_cfc} You can view data for the following pillars from the dashboard: * Application Service * Business Services * Data * Facilities * People * Process * Services * Service offering * Suppliers * Technology {#pillars-ov__ul_imr_pdz_b5b} The following sample report shows data for the Application Service pillar with its precise metrics. * Dependencies * Supported services * Supported business services {#pillars-ov__ul_wqm_sst_w2c} ## Report on the red flags {#pillars-ov__section_dpx_tcq_cfc} The Red flags report on the Pillars overview tab shows the total number of red flags that require immediate attention. These red flags are associated with assets, controls, issues, and risks related to the selected pillar. The report breaks down details based on integrations with the Operational Resilience application. For example, if you have installed the Risk Management application, data for the risk ratings is pulled from that application and displayed in this report. If you install optional applications from the GRC product suite, such as Business Continuity Management and Vulnerability Response, additional reports appear on the dashboard. You can view the Business Continuity plan and Vulnerability Response reports. A sample Red flags report for the pillars is shown in the example. The following data is displayed for the pillars in the Red flags report: * Assets without business continuity plans and Assets not recovered in recent DR exercise: These red flags are shown for the selected pillar in the example as the Operational Resilience application is integrated with the BCM application. * Major open incidents * Scores for Risk rating, Control effectiveness, and Issues {#pillars-ov__ul_yqm_sst_w2c} ## Suggestions for mitigating the issues {#pillars-ov__section_hcp_5cq_cfc} The Suggestions report on the Pillars overview tab offers recommendations and workarounds to mitigate issues and risks for various resilience metrics associated with the pillar. Depending on the applications integrated with Operational Resilience, suggestions are displayed in the report. For example, if you have installed the Policy and Compliance Management, Risk Management, and Vulnerability Response applications, the following suggestions are displayed in the report. * Top controls to be strengthened * Top risks to be mitigated * Top vulnerabilities to be fixed {#pillars-ov__ul_sdq_grt_w2c} For more information on the pillars in Operational Resilience, see [Exploring Operational Resilience](https://servicenow-prod.fluidtopics.net/AvVrdUnLIktBKlijhQU6QA "The Operational Resilience application provides a complete view of your operational resilience status including business service details, entities, and the status of your core business areas.").