---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create assessment of the ICT service

# Create assessment of the ICT service {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

On the Create assessment of the ICT service form, fill in the fields.
{#create-new-asmt-ict-service__table_aqy_k2x_rvb__entry__2}

| Field | Description |
|-|-|
| SysID | Unique 32-character GUID (Globally Unique ID) that identifies each assessment record in an instance. Provide this value if you want to update an existing record. Provide a value of -1 if you want to create a record in the system. |
| Name | Name of the assessment in the \<first-name.last-name\> format. |
| Description | Description for the assessment. |
| Number | Unique identification number for the assessment that will be generated by the application. For example, TPA0001001. This field is auto-filled. |
| Owner | Name of the owner for the assessment. |
| Department | Department that the assessment belongs to. |
| Business unit | Name of the business unit that is associated with the assessment. |
| Digital resilience information ||
| Contract number | Auto-assigned number of the contract. |
| Is the ICT third party audited? | Option to specify if the ICT third party has been audited. Available options are: * Yes * No {#create-new-asmt-ict-service__ul_pg5_gx4_ddc} |
| Contractual arrangement reference number | Reference number used for the contractual arrangement. |
| Date of the last audit on the ICT third-party service provider | Date of the last audit for the ICT third-party service provider. |
| Service provider type | Option to select if the supplier is a third-party or third-party engagement. Available options are: * Third party * Third-party engagement * Legal entity {#create-new-asmt-ict-service__ul_ozt_4y4_ddc} If you select Third party, the Third party providing the service field is displayed. If you select Third-party engagement, the Third-party engagement providing the service field is displayed. |
| Existence of an exit plan | Choice to specify the availability of an exit plan. Available options are: * Yes * No {#create-new-asmt-ict-service__ul_ely_hx4_ddc} |
| Identification code of the ICT third-party service provider | Unique identifier code for the ICT third-party service provider. This field is auto-filled. |
| Possibility of reintegration of the contracted ICT service | Choice to verify the feasibility of reincorporating the contracted ICT service. Available options are: * Easy * Difficult * Highly complex {#create-new-asmt-ict-service__ul_f3m_lx4_ddc} |
| Type of code to identify the ICT third-party service provider | Type of code intended to identify the ICT third-party service provider. This field is auto-filled. |
| Impact of discontinuing the ICT services | Choice to specify the impact of discontinuing the ICT services. Available options are: * Low * Medium * High * Assessment not performed {#create-new-asmt-ict-service__ul_yqw_nx4_ddc} |
| Type of ICT services | Category of the ICT services. Available options are: * ICT project management * ICT Development * ICT help desk and first level support * ICT security management services * Provision of data * Data analysis * ICT, facilities and hosting services (excluding Cloud services) * Computation * Non-Cloud Data storage * Telecom carrier * Network infrastructure * Hardware and physical devices * Software licensing (excluding SaaS) * ICT operation management (including maintenance) * ICT Consulting * ICT Risk management * Cloud services: IaaS * Cloud services: PaaS * Cloud services: SaaS {#create-new-asmt-ict-service__ul_jj5_4rh_ddc} |
| Are there alternative ICT third-party service providers identified? | Choice to indicate if any other ICT third-party service providers have been identified. Available options are: * Yes * No * Assessment not performed {#create-new-asmt-ict-service__ul_wmm_by4_ddc} If you select the check box, then specify the following field value: Identification of alternative ICT TPP. |
| Identification of alternative ICT TPP | Supplementary details on the identification of alternative ICT third-party providers (TPP). |
| Substitutability of the ICT third-party service provider | Capability to interchange the ICT third-party service provider. Available options are: * Not substitutable * Easily substitutable * Medium complexity in terms of substitutability * Highly complex substitutability {#create-new-asmt-ict-service__ul_mgg_xx4_ddc} |
| Reason if the ICT third-party service provider is considered not substitutable or difficult to be substitutable | Factors that might make the ICT third-party service provider irreplaceable or challenging to replace. This option is displayed when you select Not substitutable in the Substitutability of the ICT third-party service provider field. Available options are: * None * Lack of real alternatives * Difficulties in migrating or reintegrating * Lack of real alternatives and difficulties in migrating or reintegrating {#create-new-asmt-ict-service__ul_v53_j3h_bgc} |
[Table 1. Create assessment of the ICT service form]

{#create-new-asmt-ict-service__table_aqy_k2x_rvb}