--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Request an AI use case # Request an AI use case {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Request the development or procurement of an AI system to initiate and document the need for an AI‑driven solution within an organization. This process helps ensure that AI implementations are aligned with business goals, compliant with regulations, and technically feasible. ## Before you begin Role required: sn_ai_case_mgmt.ai_case_business_user (Employee Center), sn_ai_asset_mgmt.ai_asset_owner (AI Control Tower dashboard) To classify AI systems using a risk‑based approach at intake, a teammate with the AI Risk and Compliance Admin \[sn_grc_ai_gov.ai_risk_and_compliance_admin\] role must complete the following. * Set the Migrate to Advanced Risk Assessments property to publish Risk Assessment Methodologies (RAMs). For more information, see [Set up Advanced Risk assessments properties](https://servicenow-prod.fluidtopics.net/5V2EInNDWWLxCotcdM4k0g "Enable Advanced Risk Assessments (ARA) to confirm that risk‑based assessments and risk score roll‑up function correctly in the AI Risk and Compliance application."). * Publish assessment templates. For more information, see [Assessment templates](https://servicenow-prod.fluidtopics.net/t0PCxPupZs44JS1Ava6gpg "The AI Risk and Compliance application uses assessment templates to evaluate AI assets for risk, regulatory compliance, and ethical alignment."). * Configure the `sn_grc_ai_gov.ai_system_automated_risk_classification_asmt_ram` to specify a default Risk Assessment Methodology (RAM) used for automated regulatory risk classification of AI systems at intake. For more information, see [Set up AI Risk and Compliance properties](https://servicenow-prod.fluidtopics.net/ZRUrlBRSI~Engipzdjzp~w "Configure AI Risk and Compliance properties to specify which authority documents and policies you want to display on the home page. You can also specify a default automated risk classification assessment RAM for AI systems and specify a default RAM to be used for risk assessments of AI systems."). * Configure the `sn_grc_ai_gov.aisystem_primary_ram` property to specify a default Risk Assessment Methodology (RAM) for AI systems. For more information, see [Set up AI Risk and Compliance properties](https://servicenow-prod.fluidtopics.net/ZRUrlBRSI~Engipzdjzp~w "Configure AI Risk and Compliance properties to specify which authority documents and policies you want to display on the home page. You can also specify a default automated risk classification assessment RAM for AI systems and specify a default RAM to be used for risk assessments of AI systems."). {#request-ai-system__ul_q5m_55p_33c} Note: If these prerequisites aren't met, intake submissions are accepted but risk classification isn't performed. ## About this task If you're using the AI Risk and Compliance (AIRC) application, you submit requests through the Employee Center and related tasks such as impact assessments and review tasks (for example, legal, security, and architecture). If you're using the AI Control Tower (AICT) application, you can submit requests from the AI Control Tower dashboard and manage AI assets through AICT's inventory and life cycle experience. For more information on the end‑to‑end life cycle, see [AI governance life cycle](https://servicenow-prod.fluidtopics.net/NGgy5rh6vyahb~eJihuSOw "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together."). The Request an AI system feature enables you to initiate requests for the development or procurement of AI‑based solutions. Whether you need a custom AI model, an automation tool, or an advanced analytics system, the platform streamlines the process by capturing key requirements and facilitating approvals. For example, a financial institution wants to improve its loan approval process by implementing an AI‑based credit scoring system. The finance team submits an AI request detailing requirements such as risk assessment considerations, credit data analysis, and automated decision‑making. The request is reviewed for feasibility, budget, and compliance before development or procurement proceeds. ## Procedure 1. Request an AI system from the Employee Center or from the AI Control Tower dashboard. | Option | Description | | Request an AI system using AI Risk and Compliance | Navigate to AllSelf-ServiceEmployee Center. 1. Select Help centerTechnology services and then select AI assets from the Technology services topics section. 2. Select the Request an AI use case card. {#request-ai-system__ol_szy_whk_23c} Note: AI Risk and Compliance Business User and AI Asset owner can complete this option. | | Request an AI system using AI Control Tower | Navigate to AllAI Control Tower. 1. On the AI Control Tower dashboard, select the list icon ![](), and navigate to the AI asset inventory - Managed or AI asset inventory - Unmanaged 2. Select AI systems, then select Add AI system. {#request-ai-system__ol_is3_yhk_23c} Note: An AI Asset owner can complete this option. | |-|-| {#request-ai-system__choicetable_afh_4hk_23c} 2. On the form, fill in the fields. For full descriptions of the fields, see [Request an AI use case form](https://servicenow-prod.fluidtopics.net/tTMCfE8pu2SKNaUx1WW7IQ "The Request an AI use case form is designed to streamline the request process for developing or procuring an AI-based solution. This intake form confirms that all necessary details, supporting documents, and compliance considerations are captured before moving forward with development and deployment of the AI-solution."). For more information about adding an AI system using AI Control Tower, see [Create AI system assets](https://www.servicenow.com/docs/access?context=create-ai-system-assets&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Note: The Business application field is only displayed on the service catalog page for the AI system use case if the Enterprise Architecture Workspace version meets the minimum requirement. The field requires Enterprise Architecture Workspace version 9.0.1 or later for Zurich, or version 8.0.3 or later for Australia. If your instance does not meet the minimum version, the Business application field will not appear on the form. 3. **Optional:** To add attachments, select Add attachments. 4. **Optional:** To save the form as a draft and edit it later, select Save as Draft. 5. Select Submit. After submission, the appropriate AI governance stakeholders (such as AI Stewards or AI Center of Excellence teams, depending on configuration) review the request and guide you through the next steps. ## What to do next After submitting an AI use case request, next steps vary depending on your role. AI Product Owner or Requester \[sn_grc_ai_gov.ai_risk_and_compliance_user\]: Provide additional information as requested during intake and onboarding, including details about the AI system, related models, datasets, and intended business outcomes. You may be asked to complete impact assessment questionnaires and support reviews as the AI system progresses through assessment and validation. For more information, see [Perform impact assessment on an AI use case](https://servicenow-prod.fluidtopics.net/EXhJaJXhdCUM_FIqPpFrOw "Perform an impact assessment of an AI use case to identify risks like copyright issues, bias, privacy breaches, misinformation, or surveillance, enabling improved oversight and risk management."). AI Steward or AI Center of Excellence (AI CoE) \[sn_grc_ai_gov.ai_risk_and_compliance_manager, sn_ai_asset_mgmt.ai_asset_owner\]: Review submitted requests for business and strategy alignment, initiate required assessments, and coordinate cross‑functional reviews. Continue to oversee the AI system through its life cycle, including inventory tracking, governance activities, and collaboration across stakeholders. For more information, see [AI Control Tower dashboard](https://www.servicenow.com/docs/access?context=ai-governance&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). Risk and Compliance Manager \[sn_grc_ai_gov.ai_risk_and_compliance_manager\]: Assess the AI system for regulatory, policy, and risk considerations. Assign risk assessments, recommend controls and attestations, and monitor compliance throughout the AI system life cycle. For more information, see [AI Risk and Compliance workspace](https://servicenow-prod.fluidtopics.net/GWra97fbuMSeap4RZObPLQ "The AI Risk and Compliance workspace is the central hub for AI risk and compliance managers to monitor risk posture, track assessments, manage controls and issues, and oversee AI cases across the enterprise."), [Initiate AI assessment on an AI asset](https://servicenow-prod.fluidtopics.net/C_AHZ2ztCatheap7stFd2g "Initiate AI assessment for the whole AI asset."), [Initiate risk assessment on AI asset](https://servicenow-prod.fluidtopics.net/39tz7ucci~8Nti9owhzwZw "Initiate risk assessment to enable the risk assessor to perform risk assessments on AI systems, evaluating the likelihood and impact of potential risks."), [Initiate risk assessment on AI asset's risks](https://servicenow-prod.fluidtopics.net/AEOzaC~P0VSMeYD6nL3FlQ "Request risk assessments for risks identified during the AI system's impact assessment. These risks are generated based on the responses provided during the impact assessment of the AI system."), and [Manage controls using AI Risk and Compliance](https://servicenow-prod.fluidtopics.net/z5BfYO773DFIc6MDEEVEZA "You can add, remove, and delete controls for an AI asset using the AI Risk and Compliance."). For an overview of how AI systems move from intake through assessment, deployment, monitoring, and value tracking, see [AI governance life cycle](https://servicenow-prod.fluidtopics.net/NGgy5rh6vyahb~eJihuSOw "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together."). * **[Request an AI use case form](https://servicenow-prod.fluidtopics.net/tTMCfE8pu2SKNaUx1WW7IQ)** The Request an AI use case form is designed to streamline the request process for developing or procuring an AI-based solution. This intake form confirms that all necessary details, supporting documents, and compliance considerations are captured before moving forward with development and deployment of the AI-solution. **Related concepts** * [Intake requests](https://servicenow-prod.fluidtopics.net/CJRJMLq71K1PdHQT4sPpAA "Intake requests are the entry point for managing and governing AI initiatives. They capture essential information about proposed AI systems, models, and datasets so that requests can be reviewed, triaged, and evaluated early in the AI life cycle.") * [AI governance life cycle](https://servicenow-prod.fluidtopics.net/NGgy5rh6vyahb~eJihuSOw "Learn more about how organizations can govern AI from initial demand through deployment and ongoing governance monitoring by using the AI Control Tower and AI Risk and Compliance applications together.") **Related tasks** * [Perform impact assessment on an AI use case](https://servicenow-prod.fluidtopics.net/EXhJaJXhdCUM_FIqPpFrOw "Perform an impact assessment of an AI use case to identify risks like copyright issues, bias, privacy breaches, misinformation, or surveillance, enabling improved oversight and risk management.") *[\>]: and then