---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create a supply chain and enhance digital resilience data

# Create a supply chain and enhance digital resilience data {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an Information and Communication Technology (ICT) service supply chain record in Digital resilience third-party registers. Add details of the supply chain such as type of the ICT services, Legal Entity Identifier (LEI) of the entity that provides the ICT services, and so on. You can then enhance its digital resilience information for compliance with DORA regulation.

## Before you begin

Role required: sn_oper_res.manager

## About this task

Before saving an ICT service supply chain record, the system checks for duplicates. A duplicate is detected when an existing supply chain row at the same rank shares the same Identification code of the recipient. The row must also share the same Type of ICT services. If a duplicate is detected, the save is blocked and an error message identifies the conflicting record. Update either the recipient identification code, the type of ICT services, or the rank to resolve the conflict.

## Procedure

1. Navigate to WorkspacesOperational Resilience WorkspaceDigital resilience third-party registersContracts and select the desired contract.
2. In the ICT service supply chains tab on the Contract form, select New.  
   The Create ICT service supply chain form is displayed.

   The example shows the ICT service supply chains tab on a contract record listing existing supply chain entries.

   Each row is a supply chain with its rank, type of ICT services, recipient identification code, service provider type and identification code of the ICT third-party service provider.
3. On the form, fill in the fields.  
   For more information, see [Create an ICT service supply chain form](https://servicenow-prod.fluidtopics.net/~ZBMUs7QZS94o0PjUB_VIg "On the Create an ICT service supply chain form, fill in the fields.").
4. Select Save.
5. To set up the digital resilience information for DORA regulation, navigate to the Digital resilience information tab and select New.
6. On the form, fill in the fields.
7. Select Save.  
   The Identification code of the recipient of sub-contracted ICT services field is automatically kept in sync with the linked ICT third-party service provider's identification code. If you update the provider's
   identification code, the supply chain records at all ranks are updated automatically to show the current code value.

   Cascading delete and cascading update apply to all ranks (Rank 1 and higher) in the supply chain.
8. To edit the supply chain record, select it from the list and select Edit.
9. To export the supply chain record, select Export.
10. To delete the supply chain record, select it from the list and select Delete.
{#create-drtp-reg-supply-chain__steps_jky_zbn_ycc}
* **[Create an ICT service supply chain form](https://servicenow-prod.fluidtopics.net/~ZBMUs7QZS94o0PjUB_VIg)**   
  On the Create an ICT service supply chain form, fill in the fields.

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