Modify email templates

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can modify the email templates to align the messages with your organization’s branding, or to add disclaimers required by regional regulations.

    Before you begin

    Role required: sn_grc_pdr.pdr_admin

    About this task

    The following email notifications are sent to the requesters when they use the external facing PDR form:
    Verification email
    Sends verification code to validate their email address.
    Acknowledgment email
    Notifies requesters that their privacy request has been received and is being processed.
    Proof of authorization email
    Requests proof of authorization from authorized agents who submit requests on behalf of someone.

    Procedure

    1. Navigate to All > System Mailboxes > Outbound > Outbox.
    2. Select the email template (verification, acknowledgment, or proof of authorization email) that you want to add.
    3. Optional: After making the changes, select Preview email and review the changes.
    4. Save the changes by selecting Update.