---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# View and manage alerts in the Crisis Map

# View and manage alerts {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Business Continuity Management integrates with the Crisis Map to provide you
the capability of identifying a threat and its geolocation from your asset
locations.

## Before you begin

It helps you identify business threats, notify stakeholders, and declare crisis events when potential disruptions could impact your business operations.  
Note:  
Activate the Business Crisis Management Map (sn-crisis-map) application for the crisis map feature.

Role required: BCM admin or BCM Program Manager

## About this task

Use the crisis map to manage feeds, prioritize alerts based on their severity, and create events. Thereafter, you can run the Crisis Management workflow and activate the business continuity and recovery plans for the locations impacted by the event.

## Procedure

1. Navigate to Business ContinuityBusiness Continuity Workspace.
2. Click the map icon (![Crisis map icon.]()).  
   The alerts section is on the left of the workspace and the map view is on the right.  
   {#crisis-map-interface-bcm__table_anx_5gn_3pb__entry__2}

   | Alert control feature | Description |
   |-|-|
   | Search Alerts | Key word to search and filter alerts from the list. |
   | Select active or dismissed alerts | List to select either active or dismissed alerts. When an alert is dismissed, it becomes inactive. |
   | Select column to sort by | List to select and display alerts based on their severity, created, or updated date. |
   | Change sort order (![Change sort order icon.]()) | Sorting order of the alerts, either in ascending or descending order. |
   | Refresh Alerts (![Refresh alerts icon.]()) | Option to refresh the alert list and the map components after an update. |
   [ ]

   {#crisis-map-interface-bcm__table_anx_5gn_3pb}

   Threat alerts, based on severity or in any sorting order that you have set, are displayed in a list view. As you point to an alert in the list of alerts, you can view additional details about the impact of the threat.

   Each alert record in the list has these details:  
   Figure 1. Alert record in the alert list

   Title
   :   Name of the alert.

   Description
   :   Brief note about the impact of the alert.

   Severity
   :   Intensity of the threat impact. It can be extreme, severe, moderate, minor, or unknown.

   Updated details
   :   The alert's last updated date and timestamp.
3. Click an alert record to open the alert in its detailed view and view its corresponding impacted area on the map.
4. To go back to the list view of alerts, click the Back button.
5. To open the alert details in the form view, click the Open Alert option in the alert menu icon (![Alert menu icon.]()).  
   This action opens the record in a separate Details tab.
6. To go back to the alert list, click the Map tab.
7. If the alert does not pose a threat to employee locations, datacenters, core companies, or business establishments, select the Dismiss Alert option in the alert menu.  
   If the alert does not hamper your business operations, you can dismiss it in the list view and in its detailed view. When you dismiss an alert in the list view, it is removed from the list. If you dismiss an alert from the detailed view, it is removed and brings you back to the list view. You can then review the other alerts in the list. In both cases, you can see a confirmation message about the dismissal of the alert.
8. To subscribe to the alert notifications, click the subscribe icon (![Subscribe icon.]()).  
   You receive an email and workspace notifications every time the alert or its source feed item is updated.

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