---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Rating Scale Record form

# Rating Scale Record form {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Rating Scale Record form to set up the default importance rating scale to define the parameters of the rating scale for your business services.

## Rating Scale Record form {#importance-and-impact-rating-scale-reference__section_esl_zl2_4tb}

For a description of the field values, see the following table.  
{#importance-and-impact-rating-scale-reference__table_FloorForm__entry__2}

| Field | Description |
|-|-|
| Importance | Importance scale for the service. Available options are as follows: * 1- Most critical * 2- Somewhat critical * 3- Less critical * 4- Not critical {#importance-and-impact-rating-scale-reference__ul_ij4_lvf_ttb} |
| Color | Color for the selected tolerance rating. Available options are: * none * blue * brown * critical * gray * green * green-yellow * high * info * low * magenta * moderate * orange * pink * positive * purple * teal * warning * yellow {#importance-and-impact-rating-scale-reference__ul_qsp_55z_5vb} |
| Order | Order for the defined importance and tolerance duration. |
| Minimum | Minimum score for the tolerance level of the disruption. |
| Maximum | Maximum score for the tolerance level of the disruption. |
| Impact tolerance | Impact tolerance duration in days as per the defined importance of the service. |
| Impact tolerance icon | Impact tolerance icon for the selected tolerance rating. |
[Table 1. Rating Scale Record form]

{#importance-and-impact-rating-scale-reference__table_FloorForm}