--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # BCM implementation # Business Continuity Management implementation {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use the steps in the Business Continuity Management application checklist to download the Business Continuity Management from the ServiceNow Store, and get it ready for operation. The flow of implementation steps in the checklist are illustrated here. Figure 1. Graphical flowchart of BCM implementation checklist ## Information on the checklist {#business-continuity-impl-overview__section_sbn_ndv_jyb} For information on the steps that are mentioned in the Graphical flowchart of BCM implementation checklist, see the following sections: * To install Business Continuity Management from ServiceNow Store, see [Install Business Continuity Management from ServiceNow Store](https://servicenow-prod.fluidtopics.net/wT80kuAWzfMGgeHjRaWmNA "You can install the Business Continuity Management application if you have the admin role. This application includes demo data and installs the related store applications if they are not already installed."). * To learn about BCM roles, see [Components installed with Business Continuity Management](https://servicenow-prod.fluidtopics.net/W617d1xYlCLmflCh64UGoQ#installed-with-bcm "Several types of components are installed with activation of the Business Continuity Management application."). * To learn about the administration setup listed in the flowchart, see [General administration setup for BCM](https://servicenow-prod.fluidtopics.net/wc6ENySVLZYRtesQX7qLXA "If you are the BCM administrator, you can set up the Business Continuity Management application by performing certain administrative tasks."). Refer to this section for information on the following tasks: * To define the primary elements to recover in a business crisis, see [Configure element definition](https://servicenow-prod.fluidtopics.net/H5MDrYMLZ8IujLe9cZeqQA "Configure element definitions to identify the configuration item that has to be assessed in a business impact analysis and recovered in a business continuity plan. Use the Element Definitions module in the Business Continuity Management application navigator to configure an element definition."). * To define the category of impact on your business in the event of a crisis, see [Configure impact category for BIA](https://servicenow-prod.fluidtopics.net/wosrhMnKus6JeqVOUcGrEw "Configure an impact category for your business, when you are performing the business impact analysis. Use the Impact Categories module in the Business Continuity Management application navigator to define the name, criteria that the impact category contributes to, applicable timeframes, maximum RTO value, and so on."). * To configure an impact rating to assess an impact category, see [Configure impact ratings](https://servicenow-prod.fluidtopics.net/_nQcyYfeQ2bnNWPpuvo0OA "Configure an impact rating to assess an impact category as low, moderate, high, or critical. Use the Impact Ratings module in the Business Continuity Management application navigator to help you measure the intensity of the loss when a business downtime occurs."). * To define a recovery tier based on the recovery time objective to assess the impact, see [Configure recovery tiers for BIA](https://servicenow-prod.fluidtopics.net/AHEVFcPjO6b0rUZ8Va8CLQ "Configure a recovery tier with a set of business applications that follow a similar range of recovery time objective (RTO) values. Use the Recovery Tiers module in the Business Continuity Management application navigator to configure a recovery tier."). * To set up a recovery timeframe for the recovery tier, see [Set up recovery timeframes](https://servicenow-prod.fluidtopics.net/bZlziuF73iTjQaScqRWYzQ "Set up a recovery timeframe for a recovery tier. The recovery timeframe starts from when a disruptive event happens to the time when your business can resume usual operations. You can use the Recovery Timeframes module in the Business Continuity Management application to set up the timeline for the recovery timeframe."). * To draft the documentation sections for a business continuity plan, see [Configure documentation section](https://servicenow-prod.fluidtopics.net/K3aKV_5G0IOV8~7gbBr1kQ "Configure the documentation section to describe your plan through structured components: a high-level checklist, purpose, scope, and coverage areas."). * To create a loss scenario, see [Configure loss scenarios in the plan](https://servicenow-prod.fluidtopics.net/tvVuOnxdFFX~krqIavSWDQ "Configure a plan for an identified loss scenario by using the loss scenario template in the Business Continuity Management application. Use the documented plan that has the needs and requirements listed for a potential disaster."). {#business-continuity-impl-overview__ul_yfy_k2v_jyb} * To configure a BIA template for the impact categories, see [Configure BIA templates with legacy assessment](https://servicenow-prod.fluidtopics.net/1idPYvJ57QXrCUeUSBldNg "Configure a business impact analysis (BIA) template in the Business Continuity Workspace with a legacy assessment. Select the type of elements, impact categories, and dependencies to be assessed. The legacy assessment uses the older method of selecting impact categories."). Note: When you create a business impact analysis in BCM UIB Workspace, you can assign a BCM lead to the analysis in the BIA form itself. * To configure a plan template for a loss scenario, see [Configuring plan template](https://servicenow-prod.fluidtopics.net/otTGtFfUupEae5z8tykBNA "As a BCP plan manager, you can create a business continuity plan that can be used for your respective business units during a disruptive event. The Business Continuity Management application provides pre-configured business continuity plan templates. You can streamline the process of a plan creation by using pre-configured plan templates. You can also create a plan template for your business requirement."). Note: When you create a business continuity plan in BCM UIB Workspace, you can assign a BCM lead to the plan in the BCP form itself. {#business-continuity-impl-overview__ul_rhf_vdv_jyb}