---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# AI in Regulatory Change Management

# Explore ServiceNow Otto skills and agentic workflows in Regulatory Change Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of ServiceNow Otto skills and agentic workflows in Regulatory Change Management

ServiceNow Otto skills and agentic workflows in Regulatory Change Management (RCM) leverage generative AI to automate and enhance the handling of regulatory alerts.
This solution helps compliance teams quickly analyze, summarize, and assess the impact of regulatory changes, enabling faster and more accurate responses while reducing manual effort and inconsistencies.
Show full answer Show less  
Organizations in regulated industries often face challenges with manual processing of regulatory requirements, which can cause delays and difficulty in tracking prior responses. ServiceNow Otto addresses these issues through AI-driven summarization, impact recommendations, and workflow automation designed specifically for regulatory alerts.

## Key Features

* **Generative AI Skills:**
  * **Regulatory alert summarization:** Automatically creates concise summaries including key dates, regulatory authorities, changes, and penalties.
  * **Impact recommendations:** Suggests affected citations, control objectives, controls, and policies to guide compliance teams on business impact.
* **Agentic Workflows:**
  * **Get Regulatory Analysis:** Enriches alerts using web search and internal data to provide deeper context and recommend impacted regulatory elements.
  * **Generate Regulatory Action Plan:** Creates actionable change tasks and plans based on analysis of impacted areas and historical alerts to facilitate implementation.
* **Role-Based Access:** Access to skills and workflows requires specific user roles (e.g., `sngrcregchange.user`, `sngrccompgenai.regchangeaiuser`, and `sngrccompgenai.regchangeaiagentuser`).
* **Configurable and Scalable:** The framework supports integration of new AI skills and adaptable workflows to meet evolving regulatory needs.

## Benefits

* Reduces manual effort by automating complex regulatory language summarization and surfacing critical details.
* Supports consistent and efficient compliance analysis through AI-powered recommendations on impacted regulatory components.
* Minimizes repetitive tasks, freeing analysts to focus on strategic activities like risk mitigation and stakeholder engagement.
* Accelerates regulatory change processing, improving turnaround times for compliance actions, audits, and reporting.
* Enhances alert context with automated enrichment, reducing research time and boosting decision accuracy.
* Facilitates execution by automatically generating regulatory action plans and related tasks.

## Practical Considerations

* Skills like summarization are enabled by default for alerts in the New state but can be configured for others; recommendations apply to alerts not Closed or Cancelled.
* Agentic workflows require properly configured recommendation templates and alert categorizations to generate actionable insights effectively.
* AI capabilities are subject to licensing tiers and may have regional or regulatory restrictions affecting availability.
* Users must exercise human oversight and validate AI outputs before relying on them for compliance decisions due to inherent AI limitations.

## Next Steps for ServiceNow Customers

* Assign appropriate roles to users to enable access to ServiceNow Otto AI skills and agentic workflows within RCM.
* Configure recommendation contexts and templates to tailor AI insights to your organization's regulatory framework.
* Leverage agentic workflows to automate regulatory alert enrichment and action plan creation, streamlining compliance operations.
* Review licensing and regional availability to understand your access to specific AI features and workflows.
* Consider integrating ServiceNow Otto capabilities with broader Integrated Risk Management (IRM) workflows for comprehensive risk and compliance automation.  
With ServiceNow Otto skills and agentic workflows in Regulatory Change Management (RCM), you can streamline the analysis, summarization, and impact assessment of regulatory alerts. These capabilities empower compliance teams to act swiftly and accurately on regulatory
changes.

## ServiceNow Otto in RCM overview {#rcm-exploring-now-assist-for-irm__cf-exploring-parent-overview}

Organizations working in regulated environments must regularly interpret new and complex regulatory requirements, triage alerts, and determine which business areas are affected. These activities are often performed manually,
which can result in delays, inconsistent analysis, and difficulty referencing previous regulatory responses.

ServiceNow Otto in RCM provides a set of generative AI skills and agentic workflows designed to address these challenges.

The summarization skill enables you to generate summaries of a regulatory alert and recommend
impacted areas, including citations, control objectives, controls, and policies, for alerts in any state except Closed or Cancelled. The recommendation skills analyzes incoming alerts against existing citations, control
objectives, controls and policies to generate suggestions, leveraging generative AI to support more consistent and efficient compliance analysis.

The Get Regulatory Analysis agentic workflow analyzes and enriches regulatory alerts in any state except Closed or Cancelled by leveraging web search and organizational data. It provides additional context for each alert and
recommends potential impacts on citations, control objectives, controls, and policies. The Generate Regulatory Action Plan agentic workflow generates regulatory action plans for regulatory alert in the In Progress state by
analyzing impacted areas and referencing similar historical alerts. It creates change tasks and action items that help teams implement regulatory changes.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## ServiceNow Otto in RCM benefits {#rcm-exploring-now-assist-for-irm__cf-exploring-parent-benefits}

The generative AI skills in Regulatory Change Management offer the following benefits:

* Automated summarization of regulatory alerts, reducing manual effort in interpreting complex regulatory language and surfacing key details such as important dates, regulatory authority, key changes, and penalties/fines.
* AI-powered recommendations of impacted areas, including citations, control objectives, and controls, helping compliance teams quickly assess business impact and prioritize responses.
* Minimized human intervention in repetitive tasks, enabling regulatory analysts to focus on strategic planning, risk mitigation, and stakeholder engagement.
* Accelerated regulatory change processing, enabling faster turnaround for compliance actions, audits, and reporting through embedded workflows and contextual recommendations.
* Scalable and configurable framework, supporting integration of new RCM skills and workflows to adapt to evolving regulatory landscapes and organizational needs.
{#rcm-exploring-now-assist-for-irm__ul_ymj_zkz_vgc}  
The agentic workflows in Regulatory Change Management offer the following benefits:

* Context-enriched regulatory analysis, enabling you to enhance alerts through an automated agent that surfaces relevant external and internal references, helping to reduce time spent manually researching regulatory context.
* Automated impact mapping, enabling workflows to recommend affected citations, control objectives, policies, and controls based on historical data and organizational frameworks helping to accelerate impact analysis and reduce the risk of oversight.
* Actionable task generation, where workflows automatically create change tasks and action plans aligned with regulatory requirements, helping teams move from insight to execution without manual task creation.
{#rcm-exploring-now-assist-for-irm__ul_azj_3tg_dhc}

## ServiceNow Otto generative AI skills in RCM {#rcm-exploring-now-assist-for-irm__cf-exploring-parent-skills}

RCM uses the following generative AI skills from ServiceNow Otto:
{#rcm-exploring-now-assist-for-irm__table_p1h_lgx_12c__entry__3}

| Skill | Description | User |
|-|-|-|
| [Regulatory alert summarization skill](https://servicenow-prod.fluidtopics.net/Ds_sujTcLDYKWI~PVrmpWA "The AI-driven summarization feature is designed to provide concise, AI-driven overviews of regulatory alerts directly within the regulatory alert record in the Compliance Workspace. It offers contextual information, including important dates, regulatory authority details, and key changes, helping users to better respond to new alerts.") | Generate a concise summary of a regulatory alert using generative AI. The summary includes: * Important dates (for example, publication, compliance, effective) * Regulatory authority (for example, agency, jurisdiction) * Summary of key changes * Penalties or fines {#rcm-exploring-now-assist-for-irm__ul_ls2_n1y_12c} | To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles. |
| [Regulatory alert impacted citations](https://servicenow-prod.fluidtopics.net/rg_QCIdOEHQ0sLPTl_68GA "Accept recommendations to mark specific business areas as impacted, helping compliance practitioners capture and address relevant regulatory alerts for citations. Dismiss recommendations to filter out irrelevant or unnecessary information.") | Recommend citations that may be affected by the regulatory alert. These recommendations help compliance teams identify relevant legal references and streamline the impact analysis process. For more information, see [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios."). | To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles. |
| [Regulatory alert impacted control objectives](https://servicenow-prod.fluidtopics.net/Ibexzb1eCeget7Vs~C7lOw "Accept recommendations to mark specific business areas as impacted, helping compliance practitioners capture and address relevant regulatory alerts for control objectives. Dismiss recommendations to filter out irrelevant or unnecessary information.") | Recommend control objectives that may be affected by the regulatory alert. These recommendations help teams align regulatory changes with internal control frameworks and help ensure that compliance measures are updated accordingly. For more information, see [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios."). | To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles. |
| [Regulatory alert impacted controls](https://servicenow-prod.fluidtopics.net/82eo6piCdTv1UK9uNVh0dg "Accept AI-generated recommendations in Regulatory Change Management to mark specific business areas as impacted so that you can help compliance practitioners capture and address the relevant regulatory alert for controls. You can also dismiss recommendations to filter out irrelevant or unnecessary information.") | Recommend controls that may be affected, such as operational, technical, or procedural safeguards. These recommendations support proactive compliance adjustments and risk mitigation. For more information, see [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios."). | To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles. |
| [Regulatory alert impacted policies](https://servicenow-prod.fluidtopics.net/_QJoWdsdr2BmUMMBi6kvhg "Accept AI-generated recommendations in Regulatory Change Management to mark specific business areas as impacted so that you can help compliance practitioners capture and address the relevant regulatory alert for policies. You can also dismiss recommendations to filter out irrelevant or unnecessary information.") | Recommend policies that may be affected by the regulatory alert. These recommendations help compliance teams identify relevant internal policy documents and ensure alignment with updated regulatory requirements. For more information, see [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios."). | To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles. |
[ ]

{#rcm-exploring-now-assist-for-irm__table_p1h_lgx_12c}  
Note:  
By default, only alerts in the New state are eligible for summarization, though this can be
configured to include other states; recommendations can be generated for alerts in any state except Closed or Cancelled. To access these skills, the sn_grc_comp_genai.reg_change_ai_user role must be manually assigned to
users.

## ServiceNow Otto agentic workflows in RCM {#rcm-exploring-now-assist-for-irm__section_nkm_2lg_dhc}

RCM uses the following agentic workflows from ServiceNow Otto:
{#rcm-exploring-now-assist-for-irm__table_okm_2lg_dhc__entry__3}

| Workflow | Description | User |
|-|-|-|
| [Get regulatory analysis agentic workflow](https://servicenow-prod.fluidtopics.net/IyHG3wZge2bRrJPnGBcV9Q "The get regulatory analysis workflow provides AI-driven insights into regulatory alerts, identifying impacted areas, compliance gaps, and recommended actions for risk mitigation.") | Analyze and enrich regulatory alerts by using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This agentic workflow uses web search to enhance alert context and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions. For more information, see [Activate the get regulatory analysis agentic workflow](https://servicenow-prod.fluidtopics.net/haeRhRQlcIRz29ZJ7DYVeg "Configure and activate the get regulatory analysis agentic workflow that uses AI agents to enrich regulatory alerts with external context, classification, summarization, and recommended potential impacted items.") and [Analyze and enrich regulatory alerts](https://servicenow-prod.fluidtopics.net/foe9nDLlxVJVBoWazib7Zg "Analyze and enrich regulatory alerts by using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This agentic workflow uses web search to enhance alert context and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions."). | sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user |
| [Generate regulatory action plan agentic workflow](https://servicenow-prod.fluidtopics.net/UzqeL_cRB6rbC_bz97G80A "The generate regulatory action plan workflow uses generative AI to create actionable compliance steps for regulatory alerts. It supports organizations in organizing risk mitigation activities and maintaining alignment with regulatory requirements.") | Generate regulatory action plans by using the generate regulatory action Plan agentic workflow in the ServiceNow Otto panel. This agentic workflow analyzes impacted areas and similar historical alerts to create change tasks and action tasks that help implement regulatory change. For more information, see [Activate the Generate regulatory action plan agentic workflow](https://servicenow-prod.fluidtopics.net/SbWYg7DTjid2QxUA18M9zQ "Configure and activate the Generate regulatory action plan agentic workflow. This workflow uses AI agents to transform regulatory insights into actionable compliance strategies by analyzing impacted areas and historical alerts, then generating structured tasks with clear ownership and timelines.") and [Generate regulatory action plans](https://servicenow-prod.fluidtopics.net/k~hMowL4sl~WafY7EuQMPg "Generate regulatory action plans by using the generate regulatory action plan agentic workflow in the ServiceNow Otto panel. This agentic workflow analyzes impacted areas and similar historical alerts to create change tasks and action tasks that help implement regulatory change."). | sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_agent_user |
[ ]

{#rcm-exploring-now-assist-for-irm__table_okm_2lg_dhc}  
Note:  
The Generate regulatory action plan agentic workflow is available when regulatory alerts are in the In Progress state. The Get regulatory analysis agentic workflow is available when regulatory alerts are in any state except for the Closed or Cancelled state. To access these workflows, you must be assigned the sn_grc_comp_genai.reg_change_ai_agent_user role. The Get regulatory analysis agentic workflow relies on recommendation templates and alert configurations to generate actionable insights and tasks. Ensure that templates are properly set up and alerts are categorized to support workflow execution. For more information, see [Recommendation contexts and templates](https://servicenow-prod.fluidtopics.net/kSyd5BFg6OEtsZTvZj5m9w "By using the Governance, Risk, and Compliance recommendations framework, you can use recommendation contexts and templates to deliver AI-driven insights directly to your users within the user interface. With these insights, your users can make informed decisions and take prompt actions."), [Create a recommendation context](https://servicenow-prod.fluidtopics.net/2LDrLedWU6udFc8CMWbtKg "Create a recommendation context to define a configuration that builds a template for recommending relevant records."), and [Create a recommendation template](https://servicenow-prod.fluidtopics.net/lkCSCqKd5p1hz5VAb_hDfA "Create a recommendation template to train the AI models with a data set for identifying your key business operations. Key business operations include managing regulatory changes, assessing risks, and adhering to compliance guidelines."). Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#rcm-exploring-now-assist-for-irm__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#rcm-exploring-now-assist-for-irm__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#rcm-exploring-now-assist-for-irm__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#rcm-exploring-now-assist-for-irm__ul_j3b_4vd_wcc}

## AI limitations {#rcm-exploring-now-assist-for-irm__section_w4v_wxm_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#rcm-exploring-now-assist-for-irm__p_kv2_nfg_h1c}

## What to explore next {#rcm-exploring-now-assist-for-irm__section_gxd_mvh_ldc}

To learn more about configuring and using ServiceNow Otto for Regulatory Change Management and ServiceNow Otto for IRM, see:

* [Exploring ServiceNow Otto for Integrated Risk Management (IRM)](https://servicenow-prod.fluidtopics.net/_l16L9L5PU2QONeKG~bu4w "With the ServiceNow Otto for Integrated Risk Management (IRM) application, you can use generative AI to support key IRM tasks such as summarizing issues, identifying risks, and reviewing controls. These capabilities are integrated into IRM records and help streamline how you work with issues, risks, controls, policy exceptions, and more.")
* [Configure ServiceNow Otto for Integrated Risk Management (IRM)](https://servicenow-prod.fluidtopics.net/AJL1ABfNlPJ08tqYGGVc_g "If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.")
* [Using ServiceNow Otto for Integrated Risk Management (IRM) skills](https://servicenow-prod.fluidtopics.net/T8Ebg7blQTsMqzeP3tc_Zw "Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.")
* [Using agentic workflows in IRM](https://servicenow-prod.fluidtopics.net/NOeur1ULMBFkdrTZ_emctg "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.")
* [Regulatory alert summarization skill](https://servicenow-prod.fluidtopics.net/Ds_sujTcLDYKWI~PVrmpWA "The AI-driven summarization feature is designed to provide concise, AI-driven overviews of regulatory alerts directly within the regulatory alert record in the Compliance Workspace. It offers contextual information, including important dates, regulatory authority details, and key changes, helping users to better respond to new alerts.")
* [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios.")
* [Activate the Regulatory alert summarization skill](https://servicenow-prod.fluidtopics.net/X5OSepbjMYSAxRJyfIfD5A "Activate and configure the ServiceNow Otto summarization skill to generate a regulatory alert summary by selecting the specific fields you would like included in the summary.")
* [Activate Regulatory alert recommendation skill](https://servicenow-prod.fluidtopics.net/kdYqxfPE1ZsTBXW7~_V_NA "Configure the recommendation skill from ServiceNow Otto to generate the recommendations of the impacted areas for a regulatory alert.")
* [Generate a regulatory alert summary](https://servicenow-prod.fluidtopics.net/nkYVc8I1dCk96rV5BbbDog "Generate a summary of a new regulatory alert for a quick analysis of the alert using the regulatory alert summarization skill. Summarized alerts help compliance officers, regulatory managers, and legal teams quickly understand the impact of new regulations.")
* [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://servicenow-prod.fluidtopics.net/TvEkbKzagR30EbjD5Q6AWw "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks.")
* [Get regulatory analysis agentic workflow](https://servicenow-prod.fluidtopics.net/IyHG3wZge2bRrJPnGBcV9Q "The get regulatory analysis workflow provides AI-driven insights into regulatory alerts, identifying impacted areas, compliance gaps, and recommended actions for risk mitigation.")
* [Analyze and enrich regulatory alerts](https://servicenow-prod.fluidtopics.net/foe9nDLlxVJVBoWazib7Zg "Analyze and enrich regulatory alerts by using the get regulatory analysis agentic workflow in the ServiceNow Otto panel. This agentic workflow uses web search to enhance alert context and recommends potential impacts on citations, policies, and control objectives to support faster and more accurate compliance decisions.")
* [Generate regulatory action plan agentic workflow](https://servicenow-prod.fluidtopics.net/UzqeL_cRB6rbC_bz97G80A "The generate regulatory action plan workflow uses generative AI to create actionable compliance steps for regulatory alerts. It supports organizations in organizing risk mitigation activities and maintaining alignment with regulatory requirements.")
* [Generate regulatory action plans](https://servicenow-prod.fluidtopics.net/k~hMowL4sl~WafY7EuQMPg "Generate regulatory action plans by using the generate regulatory action plan agentic workflow in the ServiceNow Otto panel. This agentic workflow analyzes impacted areas and similar historical alerts to create change tasks and action tasks that help implement regulatory change.")
{#rcm-exploring-now-assist-for-irm__ul_szq_5vh_ldc}