---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Request an approval

# Request an approval {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request an approval for the Operational vulnerability record. When you request an approval, the state of the vulnerability is updated to the Pending approval state and then to the Requested state
respectively.

## Before you begin

Role required: sn_oper_res.manager

## Procedure

1. Navigate to WorkspacesOperational Resilience WorkspaceAll Operational Vulnerabilities.
2. Open the vulnerability that you want to submit for an approval.  
   Note:  
   All action tasks must be closed before an analyst or assignment group member can update the vulnerability state.
3. In the vulnerability record, select Update state.  
   If any of the action tasks for the vulnerability aren't closed yet, a message is displayed. The message states that all action tasks must be closed before an analyst or assignment group member can update the
   vulnerability state.

   The following example shows that the action task for the vulnerability is in the Review state.
4. Select the open action task, review its details, and select the Update state UI action.
5. To close the open action task, update its state to Closed complete in the Update state window, and select Submit.  
   The state of the action task is now updated to Closed complete.
6. In the vulnerability record, select Update state UI action, update the state to Pending approval in the Update state window, and select Submit.  
   The state of the vulnerability record is updated to Pending approval.

   The list of the approvers is displayed in the Approvers related list. The Operational vulnerability record owner requests an approval by updating the state to Requested as shown in the example.

   An email notification is sent to one or more reviewers with the Operational vulnerability details and a link to approve the Operational vulnerability. A sample email notification is shown in the example.

   The Operational vulnerability record is now in the Pending approval state.

## What to do next

The subsequent step requires the approver to review the email notification, select the approval link from the email, and approve the Operational vulnerability. For more information, see [Approve the operational vulnerability](https://servicenow-prod.fluidtopics.net/ONvcXjJFgEvtoOngGNZJQw "Approve the Operational vulnerability record after verifying its details such as the root cause analysis, treatment plan, timelines, and so on.").

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