---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Explore

# Exploring ServiceNow Otto for Integrated Risk Management (IRM) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring ServiceNow Otto for Integrated Risk Management (IRM)

ServiceNow Otto for Integrated Risk Management (IRM) leverages generative AI to enhance key IRM processes such as issue summarization, risk identification, control review, and policy exception analysis.
These AI-driven capabilities are embedded directly within IRM records, helping ServiceNow customers streamline workflows, gain quick insights from complex data, and improve decision-making in risk and compliance management.
Show full answer Show less  

## Key Features

* **AI-Powered Assistance:** Automates routine IRM tasks by providing concise summaries and actionable insights without manual data parsing.
* **Early Risk Identification:** Uses pattern analysis on existing data to detect potential risks proactively.
* **Agentic Workflows:** AI agents generate action plans and suggest remediation tasks for GRC issues, enabling efficient issue resolution.
* **Generative AI Skills:** Includes specialized skills such as:
  * **Issue Summarization:** Produces concise summaries of issue records to enhance team coordination and productivity.
  * **Control Objective Rationalization:** Identifies redundant control objectives to streamline compliance efforts.
  * **Risk Assessment Summarization:** Creates summaries of risk assessments highlighting key risk factors and control effectiveness for assessors and approvers.
  * **Regulatory Alert Summarization:** Translates regulatory content into business-relevant summaries, pinpointing changes, deadlines, and compliance actions in real time.
  * **AI-Generated Recommendations for Regulatory Alerts:** Links control objectives to regulatory changes to ease compliance management and reduce manual workload.

## Practical Benefits for ServiceNow Customers

* **Enhanced Efficiency:** Automates time-consuming IRM tasks, freeing up resources for higher-value activities.
* **Improved Risk and Compliance Management:** Provides actionable AI insights integrated into workflows to support faster, more informed decisions.
* **Streamlined Issue Resolution:** Agentic workflows help generate remediation plans and improve collaboration across teams.
* **Regulatory Compliance:** Keeps organizations current with regulatory changes through AI-driven summaries and recommendations.

## Next Steps

Customers interested in implementing and optimizing ServiceNow Otto for IRM can explore configuration and usage guides covering:

* Activating AI skills and agentic workflows in Now Assist for IRM
* Customizing the issue summarization skill
* Using AI capabilities to summarize issues and optimize GRC issue resolution  
With the ServiceNow Otto for Integrated Risk Management (IRM) application, you can use generative AI to support key IRM tasks such as summarizing issues, identifying risks, and reviewing controls. These capabilities are integrated into IRM records and help streamline how you work with issues, risks, controls, policy exceptions, and more.

## ServiceNow Otto for IRM overview {#exploring-now-assist-for-irm__cf-exploring-parent-benefits}

The following generative AI capabilities are available in ServiceNow Otto for IRM:

* Simplify and speed up routine IRM tasks with AI-powered assistance embedded in your records.
* Gain quick insights into IRM data without manually parsing through detailed documentation.
* Identify potential risks early by analyzing patterns in existing data.
* Improve decision-making with AI-generated insights available directly in your workflows.
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## ServiceNow Otto for IRM skills/workflows {#exploring-now-assist-for-irm__section_y3t_ypy_ygc}

ServiceNow Otto for IRM includes generative AI capabilities that help you interpret and act on IRM records more efficiently. These capabilities support tasks such as summarizing issue details, reviewing control effectiveness, identifying risks, and analyzing policy exceptions.{#exploring-now-assist-for-irm__table_amn_nsd_bhc__entry__3}

| Workflow | Feature | User role |
|-|-|-|
| [Using agentic workflows in IRM](https://servicenow-prod.fluidtopics.net/NOeur1ULMBFkdrTZ_emctg "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.") agentic workflow | Leverage the power of AI agents to generate an action plan and suggest remediation tasks for a GRC issue. | * sn_grc_genai.issue_user * sn_irm_gen_ai.user * sn_grc_genai.issue_aiagent_user {#exploring-now-assist-for-irm__ul_irw_wsd_bhc} |
[Table 1. Agentic workflows]

{#exploring-now-assist-for-irm__table_amn_nsd_bhc}
{#exploring-now-assist-for-irm__table_p1h_lgx_12c__entry__3}

| Skill | Feature | User role |
|-|-|-|
| [Issue Summarization skill](https://servicenow-prod.fluidtopics.net/hDK5Pndt9WGb1MicN2iPeg "Use the Issue Summarization skill to view a concise summary of an issue based on its life-cycle data. The skill analyzes the issue’s context and generates a short, readable overview that includes key details such as status, actions, and relevant metadata. This helps you quickly understand the issue without reviewing the full record.") | Analyze issue records using generative AI to generate concise summaries, improving organizational efficiency, team coordination, and productivity. | * sn_grc_genai.issue_user * sn_irm_gen_ai.user {#exploring-now-assist-for-irm__ul_ovk_lgq_cfc} |
| [Generate recommendation for similar control objective](https://servicenow-prod.fluidtopics.net/90Z~cypmeY43hAvoxdTplQ "Generate recommendations by identifying, deduplicating, and rationalizing similar control objectives within the compliance library. This enables identification of redundant control objectives, making it easier to maintain a clean and efficient compliance library.") | Control objective rationalization streamlines risk and compliance management by eliminating redundant or overlapping control objectives, improving efficiency while ensuring compliance. | * sn_irm_gen_ai.user * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_manager {#exploring-now-assist-for-irm__ul_fg5_q4q_dfc} |
| Risk Assessment Summarization | Use Now LLM Service to generate risk assessment summaries from inherent, residual, target risks, and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights. | * sn_grc_sharegenai.risk_asmt_user * sn_risk_advanced.ara_assessor * sn_risk_advanced.ara_approver * sn_irm_gen_ai.user {#exploring-now-assist-for-irm__ul_ypt_v3q_cfc} |
| [Regulatory alert summarization skill](https://servicenow-prod.fluidtopics.net/Ds_sujTcLDYKWI~PVrmpWA "The AI-driven summarization feature is designed to provide concise, AI-driven overviews of regulatory alerts directly within the regulatory alert record in the Compliance Workspace. It offers contextual information, including important dates, regulatory authority details, and key changes, helping users to better respond to new alerts.") | Leverage Now LLM Service to convert regulatory content into concise, business-relevant summaries with key changes, deadlines, and compliance actions---delivered in real time. | * sn_irm_gen_ai.user * sn_grc_reg_change.user * sn_grc_comp_genai.reg_change_ai_user {#exploring-now-assist-for-irm__ul_yz3_d3q_cfc} |
| [AI-generated recommendations for a regulatory alert skill](https://servicenow-prod.fluidtopics.net/Um1EPwblCdNSXyLNGYsmBg "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios.") | Use this skill to identify relevant control objectives linked to incoming regulatory changes. It streamlines the compliance process and reduces manual effort. | * sn_irm_gen_ai.user * sn_grc_reg_change.user * sn_grc_comp_genai.reg_change_ai_user {#exploring-now-assist-for-irm__ul_t41_n3q_cfc} |
[Table 2. Generative AI skills]

{#exploring-now-assist-for-irm__table_p1h_lgx_12c}

## What to explore next {#exploring-now-assist-for-irm__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for IRM, see:

* [Supporting information for Now Assist for IRM](https://servicenow-prod.fluidtopics.net/9tLl0Q_OiRzsjWjrRETY0w "Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management (IRM) application.")
* [Configure ServiceNow Otto for Integrated Risk Management (IRM)](https://servicenow-prod.fluidtopics.net/AJL1ABfNlPJ08tqYGGVc_g "If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.")
* [Activate skills in Now Assist for IRM](https://servicenow-prod.fluidtopics.net/D_d5GiJ7YXD5CIpjW91Mmw "Activate a skill before you can use the generative AI capabilities for the ServiceNow Otto for Integrated Risk Management (IRM) application.")
* Activate agentic workflows in Now Assist for IRM
* [Customize the issue summarization skill](https://servicenow-prod.fluidtopics.net/226ClEYRzastpb8F4sCF0A "If you have the admin role, you can customize the issue summarization skill so that users can use the generative AI skills in Risk Workspace and in Core UI.")
* [Using Now Assist for IRM skills](https://servicenow-prod.fluidtopics.net/T8Ebg7blQTsMqzeP3tc_Zw "Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.")
* [Summarize an issue](https://servicenow-prod.fluidtopics.net/NCvsVGnhWPnFF_JnNYOUnQ "Summarize an issue by using the ServiceNow Otto for Integrated Risk Management (IRM) application. Use a summary to get quick context and awareness about an issue.")
* [Using agentic workflows in IRM](https://servicenow-prod.fluidtopics.net/NOeur1ULMBFkdrTZ_emctg "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.")
* [Optimize GRC issue resolution](https://servicenow-prod.fluidtopics.net/aDDBanVlHz0sDY1UvL9ILw "Optimize a GRC issue resolution plan by using the Optimize GRC issue resolution agentic workflow in the Now Assist panel. This agentic workflow generates an action plan for the issue and suggests remediation tasks to resolve the issue.")
{#exploring-now-assist-for-irm__ul_q1h_lgx_12c}