---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Add a comment or work note to a question

# Add a comment or work note to a question {#ariaid-title1}

* Release version: Australia
* 
* Updated June 1, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

In SAE, post a comment or a private work note on a specific question in an assessment so that reviewers and contributors can discuss the question.

## Before you begin

Role required:

* For comments: sn_smart_asmt.actor, sn_smart_asmt.assessment_admin, or sn_smart_asmt.assessment_reader.
* For worknote: sn_smart_asmt.assessment_admin or role configured in the Worknote roles field on the template category
{#add-comment-to-question__ul_l51_l2g_ljc}  
Note:  
To post a work note, your user account must have one of the roles configured in the Worknotes roles field on the template category. Work notes are inactive by default; if no roles are configured, the Work notes tab is hidden for all users except the assessment administrator. For more information, see [Create an assessment template category](https://servicenow-prod.fluidtopics.net/ySw5ARD4rsFKsd4_~5~VEQ "Create an assessment template category in the Smart Assessment Engine application so that you can organize and grant access to the assessment templates that are related.").

## About this task

Use question-level comments to discuss a specific question with other collaborators. Use work notes for internal conversations that should not be visible to all participants, for more details on question-level communication,
see [Collaboration in assessments](https://servicenow-prod.fluidtopics.net/yIaHj6w8llDRrZ8Pxb1rBQ "Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment.").

## Procedure

1. Navigate to your workspace and then to your list of assessments.  
   Here's an example of how to navigate to this list in the Compliance Workspace.
   1. Navigate to AllPolicy and ComplianceCompliance Workspace.
   2. Select the tasks icon ![]().
   3. Select the Control attestationsSmart Assessments on the left panel.
   4. The smart assessments list is displayed.
   {#add-comment-to-question__ol_mr4_j5n_tfc}
2. Select the assessment that contains the question you want to comment on.
3. Open the question that you want to comment on.
4. Select the comment ![]() icon at the bottom of the question card.  
   The comment icon is visible when the question already has one or more comments. If the question has no comments, the icon appears when the question card is focused.
5. **Optional:** If you want to post a work note instead of a comment, select the Work notes tab in the dynamic panel.  
   If the Work notes tab is not visible, your user account does not have one of the roles configured in the Worknotes roles field on the template category.
6. Enter your comment in the input field.
7. Select post comment ![]() icon for a comment, or post work notes ![]() icon for a work note.  
   The entry appears in the thread for that question, and the comment count on the question card updates to reflect the total number of comments and work notes on the question.

## Result

The comment or work note is posted and visible to all collaborators on that question.

## What to do next

To find all questions on the assessment that have comments, use the With comments filter from the filter list. For details on the available filters and how to combine them, see [Filtering questions in an assessment](https://servicenow-prod.fluidtopics.net/if_lX2F0QmaBQKvWeCsUFg "In SAE, narrow the question list in an assessment by selecting one or more filters from the filter dropdown. Filters can be combined to focus on questions that match every selected criterion.").
**Related concepts**   

* [Collaboration in assessments](https://servicenow-prod.fluidtopics.net/yIaHj6w8llDRrZ8Pxb1rBQ "Collaboration in Smart Assessment Engine enables you to add multiple contributors to an assessment and support live collaboration with real-time updates. It also displays presence indicators to show who is active on the assessment.")  
**Related tasks**   

* [Flag or resolve a question](https://servicenow-prod.fluidtopics.net/24J3aiLFvk7WUz2p0Ngpig "In SAE, flag a question on an assessment to indicate that it needs attention. After the response is updated, mark the question as resolved or remove the flag.")
* [Add comments to an assessment](https://servicenow-prod.fluidtopics.net/etSnDor6vSn~d_wd8fwVaw "In SAE, add comments and work notes to an assessment to clarify questions or other aspects of the assessment. Owners, contributors, readers, and administrators can add comments while the assessment is active. After the assessment is cancelled, existing comments and work notes remain visible but read-only.")

*[\>]: and then