---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Monitor event task completion

# View event details and monitor event task completion {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read

View the event details and add impacted items to start an event.

## Before you begin

Role required: sn_bcm.planner, sn_bcm.program_manager

## Procedure

1. Navigate to Business ContinuityBusiness Continuity Workspace.
2. To update an active exercise or crisis event from the Home page of the Business continuity workspace, select the link to the event record in the Event column.
3. To update the event from the lists view of the workspace, select the lists icon (![Lists icon]()).
4. If the record is an exercise event and is in pending state, select Pending link in the Exercises list.
5. Select the link to the event record in the Number column.
6. Review the event details in the Details tab.  
   You can view and update all the details of an
   event. However, you cannot edit the event type.

   A crisis manager should be able to report a crisis
   event with the information provided in the details tab. For more
   information, see [Manage a crisis
   event](https://servicenow-prod.fluidtopics.net/xXn042n06LBcoupi9UMk~A "Review and update the details of a crisis event in the Details tab. Get the event ready for a crisis that may strike and disrupt your business.").
7. Select the Impacts tab to add impacted items.  
   To add a list of impacted items and activated plans to the event, see [Add impacted assets and plans to an event](https://servicenow-prod.fluidtopics.net/D4AwKNbei2yIkLnI8i7ILg "Quantify the performance of your continuity and recovery plans through event-based testing. Measure success by tracking the completion of tasks associated with each plan.").
8. Select Event Tasks tab.  
   This tab appears for all crisis events but exercises that are of Functional type only.

   The Plans section, which appears as a side panel, displays all the activated plans that are added to the
   event.

   When a plan is activated, all recovery tasks with empty scope and tasks whose scope matches the plan's impacted assets are added as event tasks.

   Each activated plan is an interactive card that shows the
   number of assets being recovered and the number of completed event tasks. When you add an activated plan to the event task, all the recovery tasks of the plan are added as event tasks to the event.

   You can also
   create a task for the event that is not covered in any of the existing plans for the event as an ad hoc task.
   1. Click an activated plan card to view the associated event tasks.  
      The selected activated plan card is highlighted in green and displays all the event tasks for that plan in a grid on the right pane.

      If the plan is pre-grouped, then the event task is also pre-grouped. Use the
      first column of the grid, which is the task Group column, to view the pre-grouped event tasks.  
      Figure 1. Grouping event tasks  
      Note:  
      If the activated plan refers to a different plan to recover a related asset, then all those related plans are listed below the main activated plan as Related plans in the left pane.

      For
      more information on the planning and execution of a recovery event, see [Data flow, planning, execution, and recovery of related plan assets in event](https://servicenow-prod.fluidtopics.net/ihyzk1jisG9sekWR~vszwA "When the configuration item data is available on the ServiceNow AI Platform the same items can be used to assess dependencies in business impact analysis (BIA). The dependencies from the BIA can then be used in the planning and events. The configuration items (CIs) can be added manually to the plans and events as well.").
   2. To add an ad hoc task to the event, click the Add ad hoc task button.  
      {#view-exercise-crisis-event-details__table_pmd_24y_jrb__entry__2}

      | Field | Description |
      |-|-|
      | Short description | Brief note about the event task. |
      | Task ID | Defaults to the next number of existing event tasks for the plan. |
      | Assignment group | Group to which the event task is assigned. |
      | Assigned to | User or users from the Assignment group. If Assignment group field is empty, then select any user. |
      | Additional assignee list | Additional users. |
      | Impacted assets | Assets that are impacted for the event task. |
      | State | Defaults to Pending state. |
      | Dependencies | For tasks copied from plan level, dependencies are copied from plan recovery task. Dependencies cannot be added for ad hoc tasks. |
      | Description | Information about the event task. |
      | Activity ||
      | Work notes | Information about the event task shared internally. |
      [Table 1. Create Event Task form]

      {#view-exercise-crisis-event-details__table_pmd_24y_jrb}
   3. Click Save.  
      Note:  
      You cannot create an ad hoc task for activated plans that are in Closed Complete or Closed Incomplete state.
   4. To update an existing event task, click the ![Information icon.]() of the task in the grid.
   5. Update the Actual start and Actual end dates for the event task.
   6. Update the assignment fields, if required.
   7. Enter any event task related information in the Work notes field of the Activity section.
   8. Click Save.

   {#view-exercise-crisis-event-details__substeps_mks_32m_frb}  
   Calculation of actual duration and total effort to recover an event asset:  
   Actual duration to recover an event asset is calculated by `Actual end -- Actual start of an event asset`
   * The actual start of an event asset is the minimum start time of event tasks executed for that asset. It also includes the minimum start time of activated plans without tasks.
   * The actual end of an event asset is the maximum end time of event tasks executed for that asset. It also includes the maximum end time of activated plans without tasks.
   {#view-exercise-crisis-event-details__ul_hqp_4pl_krb}

   Total effort equals the actual time from all event tasks for the asset plus effort from associated activated plans without tasks.

   Actual duration of an event task
   :   The difference in time between the actual start and actual end time.

   Actual duration of an activated plan with a task
   :   The difference between the actual start and actual end of the activated plan, where
       * the actual start of an activated plan is the minimum start time of the event task for that plan
       * the actual end of an activated plan is the maximum end time of the event task for the plan
       {#view-exercise-crisis-event-details__ul_f1y_5sf_krb}

   Actual duration of an activated plan without a task
   :   The difference between the actual start and actual end of the activated plan.

   Total effort of an activated plan with a task
   :   Sum of the actual durations of all event tasks that belong to the plan.

   Total effort of an activated plan without a task
   : The difference between the actual start and actual end of the activated plan.  
   State transitions of an event task:

   Open
   :   When an event is started, its event tasks that do not have a dependent recovery task move to the Open state.

   Pending
   :   The event tasks that are dependent on other recovery tasks are in Pending state when the event is started. After the dependent tasks are closed, the parent event task moves to
       Open state.

   Skip Task
   :   This button is available only if you have logged in as a BCM program manager. Skip button appears when the task is in Pending or Open state and
       the event must be in Work in Progress state. Clicking Skip Task moves the task to Closed Skipped state. The actual start and actual end time at this state are
       blank.

   Trigger
   :   This button is available only if you have logged in as a BCM program manager. The task is in Pending state. Clicking Trigger moves the task to
       Open state irrespective of its dependencies.

   Work In Progress
   :   The task is in Open state. Clicking Work In Progress button moves the task to Work in Progress state. You can update the actual start time of
       the task in the Actual start field in this state. If you do not update the actual start, the current date and time is recorded as the actual start time. The next available options are
       Closed Complete or Closed Incomplete state.

   Closed Complete
   :   The task is closed and complete. Actual end time of the task is recorded in the Actual end field. If you do not update the actual end, the current date and time is recorded as the actual
       end time.

   Closed Incomplete
   :   Actual end time of the task is recorded in the Actual end field. If you do not update the actual end, the current date and time is recorded as the actual end time. Update necessary
       information in the Work notes field and save the task.
{#view-exercise-crisis-event-details__steps_m4y_tcc_2rb}

*[\>]: and then