---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

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---

# Manage evidence requests using the Compliance Workspace

# Manage evidence requests using the Compliance Workspace {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Evidence request is used by audit and compliance teams for requesting supporting
documents during an audit. Auditors and compliance teams require these documents from the first
line of defense.

Evidence request: Evidence is all the information used by an auditor in determining the audit
opinion. Evidence includes the information contained in the accounting records underlying the
financial statements and other information. Evidence is cumulative in nature. It includes
evidence obtained from audit procedures performed during the audit. Evidence may also include
audit evidence obtained from other sources such as, previous audits.

An evidence request is frequently introduced during the audit preparation or planning phase
after the audit announcement. The documents requested are used by the audit team to understand
the in-scope controls and processes, and to begin fieldwork testing. As an audit progresses
through various stages, the audit team frequently adds new requests to the list. The compliance
teams use the collected evidence for control testing.  
Starting with version 11.0.2 release, an unplanned evidence request is supported by the Audit Management and Policy and Compliance Management applications in the following ways.

* Evidence can be requested from an engagement and all audit tables. To understand how to request evidence, see [Request evidence for audit](https://servicenow-prod.fluidtopics.net/~wHORcn41T57iq_BB5hV4g "Request evidence at any stage during an audit. The details about the items for which evidence is requested are also provided to the person responsible for providing the evidence.").
* Compliance teams can request evidence from control owners, business stakeholders, and process owners.
* Audit teams can request evidence from control owners, business stakeholders, process owners, and compliance teams.
* Assigned users can provide evidence directly from the Service Portal.
* Managers can approve evidence requests based on various criteria, such as confidentiality and criticality.
* Improved communication channels between requesters and assignees streamline the approval process.
* Improved confidentiality constraints prevent unauthorized persons from viewing request information.
{#manage-evidence-requests-ws__ul_vn5_t2z_mmb}