---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create form configuration record

# Create a PDR external-facing form configuration record {#ariaid-title1}

* Release version: Australia
* 
* Updated May 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create the parent external form configuration record that anchors all location, data subject type, and request type rules for the external-facing Personal Data Rights (PDR) form.

## Before you begin

Role required: sn_grc_pdr.pdr_admin

## About this task

The external-facing PDR form is the public form where data subjects and authorized agents submit privacy requests without logging in. Before you can set location-specific rules, you create a single parent external form
configuration record. This record holds form-wide content, such as title, sub-title, per-step guidance, and default URLs, and acts as the source for all jurisdiction-specific configuration. One active record drives one form,
so changes propagate predictably.

Only one external form configuration record can be active at a time. The public form uses the active record to drive its content, and the locations and request types that follow.

## Procedure

1. Navigate to AllPersonal Data RightsExternal form configuration.
2. **Optional:** If an external form configuration record is already active, deactivate it.
   1. Open the existing record.
   2. Clear the Active option.
   3. Select Update.
   {#config-pdr-ext-form-record__substeps_wmv_nfh_njc}
3. Select New.
4. On the form, fill in the fields.  
   For field descriptions, see [External-facing form configuration fields](https://servicenow-prod.fluidtopics.net/tgunkN7j_l0W1KsiivRp6g "An external facing Personal Data Rights (PDR) form configuration record holds the form-wide content that the requester sees across regions.").
5. To activate this record, select the Active option.
6. Select Submit.  
   The record appears in the external form configuration list.

## What to do next

Open the new active record and use the PDR external facing form location configs related list to map at least one jurisdiction. See [Configure jurisdictions for the external-facing Personal Data Rights form](https://servicenow-prod.fluidtopics.net/381fsMBPc2GNBW8vwnDMMQ "Configure the jurisdictions, authorized agent option, and per-location URLs for the external-facing Personal Data Rights (PDR) form. These settings determine what requesters in each jurisdiction see based on their local privacy rules.").
* **[External-facing form configuration fields](https://servicenow-prod.fluidtopics.net/tgunkN7j_l0W1KsiivRp6g)**   
  An external facing Personal Data Rights (PDR) form configuration record holds the form-wide content that the requester sees across regions.

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