--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Overview page # Privacy Case overview page {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Privacy Case overview page The Privacy Case overview page in the Privacy Case Management application provides a comprehensive view of key details and progress related to a privacy case. It helps ServiceNow customers manage and track privacy cases effectively by displaying information such as case description, status, schedules, milestones, tasks, issues, and attachments in a single interface. Show full answer Show less ## Key Features * **Description section:** Capture and view detailed context about the privacy case including purpose, actions, timelines, applicable regulations, and relevant evidence or documents. This helps in understanding and resolving the case efficiently. * **State section:** Displays the workflow states of the case (e.g., New, Triage, Investigate, Resolve, Post case review, Close). These states indicate the current status and progress of the case. The workflow states are configurable by privacy case administrators. * **Case schedules and milestones section:** Provides a timeline view of key events and milestones such as case creation, discovery, occurrence, investigation milestones, breach analysis dates, and case closure. Users can filter and view relevant events to monitor case progress against service level agreements (SLAs). * **Case tasks overview section:** Summarizes all case tasks including total tasks, overdue tasks, and those due within seven days. It also categorizes active tasks by their state and type, enabling better task management and prioritization. * **Tracking section:** Shows the number of open, overdue, and upcoming issues related to the privacy case, helping to monitor and address case-related problems promptly. * **Attachments section:** Allows uploading and viewing of files attached to the case, centralizing all relevant documentation for easy access and reference. ## Practical Benefits for ServiceNow Customers By utilizing the Privacy Case overview page, customers gain a centralized dashboard to monitor all critical aspects of privacy cases. This enables efficient case handling, ensures compliance with privacy regulations, tracks progress through defined workflow states, manages tasks and issues proactively, and maintains comprehensive documentation through attachments. The timeline and milestone features support meeting SLAs and provide transparency on case progress, which is essential for effective privacy case management. The Privacy case overview page shows details, such as description, state, schedule and milestones, case tasks, and issues related to the case in the Privacy Case Management application. The Privacy Case Management overview related list includes the following sections: * Description * State * Case schedules and milestones * Case tasks overview * Tracking * Attachments {#pcm-overview-page__ul_f2r_zpm_mwb} ## Description section {#pcm-overview-page__section_yw1_fls_gwb} The Description section includes the detailed information that you can fill in when you're creating a privacy case. For example, you can add the purpose, action being taken, time line, applicable rules and regulations, and any relevant evidence or documents. By using this section, you can understand the context of the case and take the necessary steps to resolve it. ## State section {#pcm-overview-page__section_pr3_fls_gwb} The State section includes the workflow states of a privacy case. For example in this section, you see various stages of the privacy case, such as New, Triage, Investigate, Resolve, Post case review, and Close. These states determine the status of the case. A privacy case administrator can configure these states in the Privacy Case Management application. For more information, see [Define the workflow states for a privacy case](https://servicenow-prod.fluidtopics.net/NXpLUIgEFPNcbh16RfBUqg "Define the workflow states for a privacy case that govern the lifecycle of the case."). ## Case schedules and milestones section {#pcm-overview-page__section_mw3_fls_gwb} The Case schedules and milestones section includes the details on all the milestones or events during the case life cycle in a time-line range. In this section, you can see an outline of the key events, such as the date when the case was reported, occurred, discovered, or closed. You can also filter the events to view the following options on the time-line range after you select the Show events option: Case creation date : Date when the case was created. Date of discovery : Date when the case was discovered. Date of occurrence : Date when the case occurred. Milestone : Dates related to the investigation remediation milestones. Breach : Dates related to the breach analysis. Today : Current date on the time line. Case closure : Date when the case was closed or met the case closure service level agreement (SLA). Case duration : Date when the case was created to the last milestone date. The following example shows the options available after you select the Show events option.Figure 1. Case schedules and milestones Note: The options that are displayed after you select the Show events option are limited to the events and milestones that are available for the case. ## Case tasks overview section {#pcm-overview-page__section_edj_fls_gwb} The case task overview section includes the following subsections: Tasks : Total number of case tasks, any overdue case tasks, and case tasks that are due in seven days. Ongoing tasks by state : Number of active case tasks by the states. Tasks by type : Number of active case tasks by the case type. ## Tracking section {#pcm-overview-page__section_s3j_fls_gwb} The Tracking section displays the following information: * Number of open issues for a privacy case * Number of overdue issues * Number of issues due in the next seven days {#pcm-overview-page__ul_cfk_4ps_gwb} ## Attachments section {#pcm-overview-page__section_zsj_fls_gwb} The Attachment section enables you to upload a file as an attachment to a case. In this section you can find all the attachments that have been added.