---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# User roles

# User roles in Regulatory Change Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Stakeholders in the Regulatory Change Management (RCM) application have different roles and responsibilities.
The Regulatory Change Management application roles are installed with the activation of the GRC: Regulatory Change Management application. The customization or extension of configuration is not allowed. Only the users with GRC Admin roles can do the configurations setup. The application involves the
following types of roles.
{#roles-installed-rcm__table_npk_pgd_mmb__entry__3}

| Role titles and names | Description | Available roles |
|-|-|-|
| RCM Admin \[sn_grc_reg_change.admin\] | The RCM Admin has access to all the aspects of the Regulatory Change Management application. | * sn_grc_reg_change.it_admin * sn_grc_reg_change.manager {#roles-installed-rcm__ul_exd_mhd_mmb} |
| RCM IT (Information Technology) Admin \[sn_grc_reg_change.it_admin\] | The RCM IT Admin sets up the integrations with third-party regulatory intelligence providers. The RCM IT Admin troubleshoots issues, if any. | * connection_admin * action_designer * import_admin * credential_admin * flow_designer * oauth_admin * sn_grc.developer {#roles-installed-rcm__ul_qlc_pkd_mmb} Note: The GRC User role (sn_grc.user) contains the GRC Business User role (sn_grc.business_user). For more information, see [Common roles in Governance, Risk, and Compliance](https://servicenow-prod.fluidtopics.net/fY8iv3UvyMFovrf~q2kb0w "Certain common roles are used in multiple GRC modules."). |
| RCM Manager \[sn_grc_reg_change.manager\] | The RCM Manager assigns regulatory alerts and monitors regulatory change tasks and action tasks. Note: A group titled as RCM Managers is added under Groups in the User Administration panel under the Regulatory Change Management application. The RCM Managers group reviews the regulatory tasks workflow, ensuring regulatory compliance. The users who belong to this group must have the sn_grc_reg_change.manager role. | sn_grc_reg_change.user |
| RCM User \[sn_grc_reg_change.user\] | The RCM User assesses the applicability of the alerts, initiates impact assessments, responds to impact assessment questionnaires, and completes the assigned regulatory change tasks and action tasks. | * sn_compliance.reader * sn_risk.reader {#roles-installed-rcm__ul_k4b_43d_mmb} |
| Regulatory change AI user \[sn_grc_comp_genai.reg_change_ai_user\] | Provides RCM generative AI rights to the user GenAI roles must be combined with the RCM User \[sn_grc_reg_change.user\] role to use agentic workflows and generative AI skills. | None |
| Regulatory change AI agent user \[sn_grc_comp_genai.reg_change_ai_agent_user\] | Provides Now Assist Panel rights to the user. GenAI roles must be combined with the RCM User \[sn_grc_reg_change.user\] role to use agentic workflows and generative AI skills. | * now_assist_panel_user * sn_grc_comp_genai.reg_change_ai_user {#roles-installed-rcm__ul_prz_jsw_bhc} |
[ ]

{#roles-installed-rcm__table_npk_pgd_mmb}