Properties installed with Digital Operational Resilience Management

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  • Updated May 4, 2026
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    Summary of Properties installed with Digital Operational Resilience Management

    When you install the Digital Operational Resilience Management (DORA) application in your ServiceNow instance, several system properties are automatically added. These properties control integration settings, data validation behavior, formatting preferences, and reporting configurations critical for managing digital operational resilience effectively.

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    You can access and manage these properties by navigating to All > Digital Operational Resilience Management > Properties within your instance.

    Key Properties and Their Functions

    • HTTP timeout for GLEIF API calls (sndoraaccel.gleifapitimeoutms): Sets the HTTP timeout in milliseconds (default 10,000 ms) for requests to the GLEIF API. Increase this value if network latency causes timeouts.
    • Max LEIs per GLEIF API request (sndoraaccel.gleifapibatchsize): Defines the maximum number of Legal Entity Identifiers (LEIs) sent per GLEIF API request, with a default and maximum of 200 to optimize request size.
    • Save LEI data on GLEIF validation error (sndoraaccel.leisaveongleiferror): Controls whether records with LEI validation failures during Excel uploads are saved with warnings (default Yes) or blocked. Note this only affects Excel uploads; UI form saves always allow records with warnings except for format and checksum errors which block saving.
    • Decimal settings (sndoraaccel.decimalsinteger and sndoraaccel.decimalsmonetary): Configure the default number of decimal places for integers (usually 0) and monetary values (e.g., use "-3" to round to the nearest thousand).
    • Report configuration files (sndoraaccel.reportjson and sndoraaccel.reportpackagejson): JSON files that define the structure and schema for generating DORA plain CSV reports and reporting packages compliant with regulatory requirements.
    • FrameworkCodeModuleVersion (sndoraaccel.frameworkcodemoduleversion): Specifies the framework code and module version used for naming DORA reporting packages, ensuring consistency with regulatory taxonomy versions.

    Behavior Matrix for LEI Validation on Excel Upload

    The Save LEI data on GLEIF validation error property governs how records behave upon validation failures during Excel uploads:

    Failure Scenario Property = Yes (default) Property = No
    LEI not found in GLEIF Row saved with warning Row blocked (error)
    Entity status not ACTIVE Row saved with warning Row blocked (error)
    Registration status not ISSUED Row saved with warning Row blocked (error)
    LEI format invalid Row blocked (always) Row blocked (always)
    LEI checksum invalid Row blocked (always) Row blocked (always)
    GLEIF API unavailable Row saved (always) Row saved (always)

    Note that UI form saves always allow records to be saved despite GLEIF validation failures, except for LEI format and checksum errors which block saving. Mismatches in name or country on the UI form trigger warnings but still allow saving, whereas during Excel upload they cause errors if the property is set to No.

    Practical Benefits for ServiceNow Customers

    • These properties enable you to fine-tune integration with the GLEIF API, balancing performance and reliability based on your network conditions and data volume.
    • You can control how strictly LEI validation errors impact data uploads, helping maintain data quality while accommodating practical scenarios where validation may be incomplete or delayed.
    • Decimal and reporting configurations ensure that your numeric data and regulatory reports conform to required formats and standards, simplifying compliance efforts.
    • Understanding and managing these properties helps avoid unexpected data rejection or incorrect report generation, enabling smoother digital operational resilience management workflows.

    When you install the Digital Operational Resilience Management application, several system properties are added to your instance. You can access the properties by navigating to All > Digital Operational Resilience Management > Properties > .

    Table 1. Properties
    Property Description
    HTTP timeout for GLEIF API calls (sn_dora_accel.gleif_api_timeout_ms)

    Property used for HTTP timeout in milliseconds for GLEIF API requests. Increase if requests are timing out due to network latency.

    Type: Integer

    Default value: 10,000 ms (10 seconds)

    Max LEIs per GLEIF API request (sn_dora_accel.gleif_api_batch_size)

    Maximum number of LEIs per GLEIF API request. The GLEIF API supports a maximum of 200 per request. Lower this value to reduce individual request size.

    Type: Integer

    Default value: 200

    Save LEI data on GLEIF validation error (sn_dora_accel.lei_save_on_gleif_error)

    Controls whether records are saved when LEI validation fails against the GLEIF database.

    Type:
    • Yes (default): Records are saved with a warning message when the LEI is not found, the entity status is not active, or the registration status is not issued.
    • No: Records are blocked from saving for the above scenarios.

    A complete behavior matrix is shown in the "Behavior matrix for the upload path" table.

    Note:

    This property governs the Excel upload path only. It does not affect whether records are saved when a GLEIF validation failure occurs on a UI form save (UI form saves always allow the record to be saved regardless of this property; the client script displays a warning independently). LEI format and checksum errors always block saving regardless of this property value, because those failures never reach the GLEIF API. When the GLEIF API is unreachable (timeout or HTTP error), saving is always allowed regardless of this property value.

    decimalsInteger (sn_dora_accel.decimals_integer)

    Default number of decimal places for integer values.

    Set this to “0” unless regulatory requirements specify otherwise.

    decimalsMonetary (sn_dora_accel.decimals_monetary)

    Decimal places for monetary values.

    Enter "-3" to round values to the nearest thousand (for example, 123,456 becomes 123,000).

    report.json (sn_dora_accel.report_json)

    Configuration file for preparing the DORA plain CSV report.

    { "documentInfo": { "documentType": "https://xbrl.org/2021/xbrl-csv", "extends": [ "http://www.eba.europa.eu/eu/fr/xbrl/crr/fws/dora/4.0/mod/dora.json" ] }}

    reportPackage.json (sn_dora_accel.report_package_json)

    Configuration file for preparing the DORA plain CSV reporting package. Regulatory reporting JSON schema URL.

    { "documentInfo": { "documentType": "https://xbrl.org/report-package/2023" }}

    FrameworkCodeModuleVersion (sn_dora_accel.framework_code_module_version)

    Configuration for preparing the DORA plain-CSV reporting package. Framework code is DORA and the module version is from DORA reporting taxonomy. For example, module version 1.1.0 is formatted to 010100.

    Framework code and module version are used for naming the DORA plain-csv reporting package. For example, LEI123456789012.CON_IT_DORA010100_DORA_2025-03-31_20250421141632000.zip

    Table 2. Behavior matrix for the upload path
    Failure scenario Property = Yes (default) Property = No
    LEI not found in GLEIF Row saved with warning Row blocked (error)
    Entity status not ACTIVE Row saved with warning Row blocked (error)
    Registration status not ISSUED Row saved with warning Row blocked (error)
    LEI format invalid Row blocked (always) Row blocked (always)
    LEI checksum invalid Row blocked (always) Row blocked (always)
    GLEIF API unavailable Row saved (always) Row saved (always)
    Name or country mismatch (UI) Warning shown, save OK Row blocked (error)