---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Privacy Case Management

# Privacy Case Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Governance, Risk, and Compliance: Privacy Case Management application enables you to report and manage privacy violations and complaints. The solution allows for the swift and efficient management of privacy breaches and complaints through
collaboration with various teams which help in investigating the root cause and key details of the breach reported.

With the ability to integrate with other systems and record impacted areas, the application helps to identify key stakeholders and information objects associated with a case. This helps privacy teams to take appropriate preventive
measures and remediation steps to manage the breach and its impact.

|-|-|-|
| [ExploreLearn about how privacy managers, privacy users, and privacy administrators use the Privacy Case Management application.](https://servicenow-prod.fluidtopics.net/MSSH7IVTCinU_2MH8tHBMA "The Governance, Risk, and Compliance: Privacy Case Management application enables users to report any privacy breaches or complaints, collaborate with key stakeholders, perform breach investigations, and analyse the causes and consequences of breaches.") | [Configure Configure your Privacy Case Management application.](https://servicenow-prod.fluidtopics.net/0Z18uJbt~kbNsSTpMXRuhQ "Follow the order of the tasks given here to configure Privacy Case Management application. These tasks help you to manage the compliance cases effectively.") | [Use](https://servicenow-prod.fluidtopics.net/B8CvUOb17j4zobdMqf6umw "You can use the Privacy Case Management application to report privacy cases and manage the lifecycle of a privacy case.") Work on creating privacy assessments, processing activities and so on. |
| [Reference Learn about the tables and roles that are installed with the Privacy Case Management application.](https://servicenow-prod.fluidtopics.net/ew0laeTzn1C8DuN3AWO2jw "Several types of components are installed with installation of the Privacy Case Management application, including tables, user roles.") |   |   |
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{#privacy-case-management-overview__table_iwv_lpv_klb}