--- sourceDocument: Australia Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance Release : - australia ft:locale : - en-US ft:publication_title : - Australia Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Manage control indicators using the Compliance Workspace # Manage control indicators using the Compliance Workspace {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Manage Control Indicators Using the Compliance Workspace The Compliance Workspace allows compliance administrators and managers to conduct continuous monitoring by identifying and creating key risk and control indicators. This workspace provides an executive view into compliance requirements, overall compliance status, and detailed compliance breakdowns. Show full answer Show less ## Key Features * **Indicators:** Collect data to monitor specific controls and risks while gathering audit evidence. * **Indicator Templates:** Facilitate the creation of multiple indicators for similar controls or risks. * **Entity Based Access:** Grants granular access to related records based on user qualifications and roles. * **Compliance Overview Reports:** Various visual reports such as donut charts and bar charts to analyze compliance across entities and control states. * **Authority Documents:** Define policies, risks, controls, and audits, with conditions visible in the GRC Workbench. * **Citations:** Break down authority documents into manageable themes, which can be created or imported, and can also have content reference tags for better filtering. ## Key Outcomes By utilizing the Compliance Workspace, customers can effectively monitor compliance, create issues for controls, update risk scores, and provide necessary documentation for audit activities. The ability to filter and analyze compliance data helps organizations ensure adherence to policies and improve overall compliance management. Continuous monitoring involves activities related to identifying and creating key risk and controls indicators. The Compliance Overview is available to compliance administrators and compliance managers, providing an executive view into compliance requirements, overall compliance, and compliance breakdowns. Supporting information can be collected for indicators through automatic data collection or manual tasks. Indicator results are then used to create issues for controls, update risk scores, and provide supporting information for audit activities and control testing. Indicators : Indicators collect data to monitor controls and risks, and collect audit evidence. Indicators monitor a single control or risk. Indicator templates : Indicator templates allow the creation of multiple indicators for similar controls or risks. Note: The Entity Based Access provides a framework for more granular approach to management of data access to objects associated with an entity. Administrators can grant access to an entity's related records by adding users or user groups, or by using entity user fields for entity-based access configuration. For more information, see [Entity Based Access](https://servicenow-prod.fluidtopics.net/gkQW63YvjuDRnrNFxPdHmg "The Entity Based Access (EBA) application enables you to segregate data on the records that are based on entities. Entity-based access administrators can use this tool to set up secure, controlled access to various objects."). When a user is qualified based on these configurations and has the minimum required roles, they will have access to the following tables: * Indicator * Indicator task * Indicator result {#manage-control-indicators-ws__ul_pxz_gh2_cfc} ## Compliance Overview {#manage-control-indicators-ws__section_wbq_5bk_tbb} {#manage-control-indicators-ws__table_pr2_yzb_y5__entry__3} | Name | Visual | Description | |-|-|-| | Compliance Requirements | Donut chart | Select a wedge to focus on a specific compliance area. | | Overall Compliance | Donut chart | Displays the overall compliance of all the control requirements in the system. Selecting a specific wedge in the previous widget brings that area into focus. | | Entity | Drop down list | Select one or more entities to view and compare their compliance across multiple items. | | Control State | Check list | Select or clear check boxes to view filter reports by control state. | | Compliance by Authority Document | Bar Chart | Compare level of compliance depending on the selected entity and/or authority document. | | Compliance breakdown | Multi-level Pivot | View a breakdown of control compliance by related authority documents and policies. | | Non Compliant Entities | Column Chart | Count of non-compliant control requirements grouped by entity. | [Table 1. Compliance Overview reports in the base system] {#manage-control-indicators-ws__table_pr2_yzb_y5} ## Authority Documents {#manage-control-indicators-ws__section_ff2_wbk_tbb} Authority documents define policies, risks, controls, audits, and other processes to ensure adherence to the authoritative content. Each authority document is defined in a record and the related lists on that record contain the individual conditions of the authority document. The relationships of these authority document related list items are visible in the GRC Workbench in the Policy and Compliance Management application. Note: You can [add content reference tags to authority documents](https://servicenow-prod.fluidtopics.net/5jP0Jokm6L2zTPgmOThdSw#add-content-ref-tags-to-records "As you're analyzing any of the many types of records available in GRC applications, it is easy to add a content reference tag so the record can be included when you perform searches for records associated with a given integration, content pack, use case accelerator, and so forth."). Content reference tags allow you to filter records in order to more easily identify the content packs, integrations, and use case accelerators associated with the authority documents. ## Citations {#manage-control-indicators-ws__section_gf2_wbk_tbb} Citations contain the provisions of the authority document, which can be interrelated. Citations break down an authority document into manageable themes. You can create citations or import them from UCF authority documents and then create any necessary relationships between the citations. Note: You can [add content reference tags to citations](https://servicenow-prod.fluidtopics.net/5jP0Jokm6L2zTPgmOThdSw#add-content-ref-tags-to-records "As you're analyzing any of the many types of records available in GRC applications, it is easy to add a content reference tag so the record can be included when you perform searches for records associated with a given integration, content pack, use case accelerator, and so forth."). Content reference tags allow you to filter records in order to more easily identify the content packs, integrations, and use case accelerators associated with the citations.