---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# AI configuration

# Configure AI capabilities in Third-party Risk Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace and Core UI.

## ServiceNow Otto for Third-party Risk Management (TPRM) configuration overview {#configure-now-assist-for-tprm__cf-config-parent-checklist}

Important:  
After installing ServiceNow Otto for TPRM, all ServiceNow Otto for TPRM skills are activated by default.

Use the AI Admin Hub console to configure ServiceNow Otto for TPRM. This console contains everything that you need to install plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For earlier versions, go to [Application Manager](https://www.servicenow.com/docs/access?context=application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to upgrade it to a later version.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For information about configuring generative AI skills and prompts, see [Configuring AI skills](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Install the ServiceNow Otto for TPRM (sn_tprm_gen_ai) application.  
For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
Note:  
For more information on Retrieval Augmented Generation (RAG) and Retention policies, see [Indexed sources in AI Search](https://www.servicenow.com/docs/access?context=indexed-sources-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) and [User data usage policy](https://www.servicenow.com/docs/access?context=user-data-usage-policy-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).