---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

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workflow :

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---

# Creating or adding an issue

# Creating or adding an issue {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can associate an issue with multiple objects such as controls, control objectives, risks, and so on in Operational Resilience Workspace. You can add an existing issue or create an issue for a business service or a scenario analysis in the Operational Resilience application.

Issues are used to capture the current problems or gaps that have been observed in the
application environment. You can also track a plan of action to remediate the gaps.

With the new issue architecture, you can associate an existing issue with the controls or risks. You can also create an issue where you can now specify one or multiple controls, control objectives, risks, risk statements, citations
that are impacted by the issue.  
In Operational Resilience, you can add an existing issue or create an issue for a given business service or a scenario analysis. A sample Issues tab for a business service is shown in the following example.Figure 1. Sample Issues tab for a business service  
When you select New on the Issues tab to create an issue for a business service or a scenario analysis, the Create New Issue form is displayed as shown in the following example.Figure 2. Sample Create Issue form

For the descriptions of the field values on the Create New Issue form, see [Create Issue form](https://servicenow-prod.fluidtopics.net/Sqnfb~YdNBnBmn6t3cD3xA "Use the Create Issue form in Operational Resilience Workspace to add an issue to a business service or a scenario analysis.").