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# Certifying services using self-attestation

# Certifying services using self-attestation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Certifying Services Using Self-Attestation

ServiceNow's Operational Resilience Workspace enables you to certify the operational resilience of your business services through a self-attestation process.
This involves completing a self-assessment questionnaire for selected services, generating a self-attestation PDF report, and maintaining records of these certifications.
The process supports certifying both parent business services and their child records.
Show full answer Show less  

## Performing Self-Attestation

To initiate a self-attestation, navigate to **All \> Operational Resilience Workspace \> All self attestations**. Use the Smart Assessment Engine-supported self-attestation template to submit assessments.

* Start a new self-attestation and select the **Smart Assessment** type with the **Operational Resilience Attestation Template**.
* Add one or more services to be certified.
* Answer predefined questions covering service descriptions, scenario analyses, and approaches to resilience.
* Submit the assessment and attest to the services' operational resilience.
* Download a PDF report of the attestation, optionally including an e-signature, for offline sharing and record-keeping.
* Close the self-attestation to complete the process.

## Workflow States and Actions

The self-attestation process progresses through defined states:

* **Draft:** Initial state after creating a new attestation.
* **Awaiting attestation:** After selecting services and attestation template; ready to respond to questions.
* **Cancelled:** Optionally cancel an invalid attestation before submission.
* **Attestation received:** After submitting and saving responses; PDF export available.
* **Closed:** Final state indicating completion of the attestation process.

You can delete a self-attestation if it contains invalid data and you are the owner.

## Roles and Permissions

* **snoperres.admin:** Create and maintain attestation templates.
* **snoperres.manager:** Initiate and complete self-attestations by selecting services and responding to assessments.

Owners of self-attestations with appropriate roles can create, update, delete attestations, and download PDF reports.

## Practical Benefits for ServiceNow Customers

This self-attestation feature empowers you to document and certify the resilience status of your business services systematically. It ensures compliance, supports audit readiness by generating signed PDF reports, and provides a structured workflow with clear state transitions. Having defined roles streamlines responsibility and governance in the certification process.  
Certify the operational resilience status of your business services by completing the self-attestation process in the Operational Resilience Workspace. Complete the self-assessment questionnaire about the services, generate a self-attestation report, and upload the PDF so that you can have a copy of the report for your records. You can perform
self-attestation on the selected business service and its child records.

## Creating a self-attestation {#self-attestation-in-ws__section_fkj_zmt_c5b}

To create a self-attestation in the Operational Resilience application, navigate to AllOperational Resilience WorkspaceAll self attestations in an instance.  
Use the self-attestation template supported by the Smart Assessment Engine to submit an assessment on the services. The following example shows the self-attestation template in the Operational Resilience Workspace.Figure 1. Self-attestation template in Operational Resilience Workspace

## Self-attestation tasks and the states related to each task {#self-attestation-in-ws__section_cgb_rhz_vtb}

With the sn_oper_res.manager role, you can complete the following self-attestation tasks in Operational Resilience Workspace:

1. Initiate a self-attestation to attest one or more business services.
2. Select the assessment type as Smart Assessment.
3. Select the Operational Resilience Attestation Template as the attestation template.
4. Use the Default Self Attestation HTML Template as the PDF template for the self-attestation in the self-attestation form. This template provides the format for the PDF and an option to include your e-signature in the report. For instructions on configuring the attestation template, see [Create and edit the attestation template](https://servicenow-prod.fluidtopics.net/xBt9biIE2lk41AcWrZ0nsw "Create a customized attestation template in the Operational Resilience application that suits your business needs. By customizing an attestation template, you can add your own questions for your self-attestation. You can also edit an existing attestation template for your own business needs.").
5. Add the services that you want to certify the status for in the self-attestation form. Respond to the pre-defined set of questions in the assessment. These questions include the names and description of the services, details on the scenario analysis of the important services, and your approach for the scenario analysis.
6. Submit the assessment and attest for the services.
7. Download a PDF of the self-attestation from the Activity section of the self-attestation form and save a copy of the report for your records. For instructions on configuring the attestation PDF template, see [Create HTML and PDF document templates​](https://servicenow-prod.fluidtopics.net/9Ci5MP7vMa2SYTnLJi9wyw "Create a customized HTML document template​ in the Operational Resilience application to suit your business needs. You can use the customized HTML document template instead of the default HTML template to export an attestation.").
8. Close the self-attestation so that the self-attestation process is complete.
{#self-attestation-in-ws__ol_dys_4gj_rvb}  
As you complete the self-attestation tasks outlined in the self-attestation process, the associated states are automatically updated in a predetermined sequence. The states and corresponding UI actions for these tasks are detailed in the following table. {#self-attestation-in-ws__table_fp3_vcv_25b__entry__3}

| States | Associated UI actions | Description |
|-|-|-|
| Draft | Select New in the self-attestation form. | When you select New to submit a self-attestation for the services, a record is created in the Draft state by default. The information on the self-attestation is displayed on the Details tab in the self-attestation form. |
| Awaiting attestation | Select Attest in the self-attestation form. | When you select the services that you want to certify, you can choose the attestation template and select Attest to proceed with the attestation. The application then creates an assessment instance automatically on the Assessment Instances tab. This action moves the state of the self-attestation record to Awaiting attestation. Note: To proceed with the attestation process, you must associate at least one service with the self-attestation. |
| Cancelled | In the self-attestation form, select Cancel . | When the self-attestation record is in the Awaiting Attestation state, you can cancel an erroneous or invalid attestation by selecting Cancel in the self-attestation form. This is an optional step. The state of the self-attestation is then updated to Cancelled. |
| Attestation received | In the attestation template, select Submit and select Save to complete the attestation process. Select Export to PDF to export the questionnaire response to a PDF. | When the self-attestation record is in the Awaiting attestation state, you can respond to the assessment questions that are given in the attestation template. To submit the responses, select Submit and then select Save to save the assessment. The state of the self-attestation is automatically updated to Attestation received. Select Export to PDF to export the questionnaire response to a PDF, sign the self-attestation, and save a copy for your records. You can download the PDF from the Activity section of the self-attestation form. |
| Closed | Select Close in the self-attestation form. | To close the attestation, select Close in the self-attestation form. The state of the self-attestation is then updated to Closed. |
[Table 1. States and UI actions related to the self-attestation tasks]

{#self-attestation-in-ws__table_fp3_vcv_25b}  
Note:  
Optionally, if the self-attestation contains invalid data and you're the owner of the self-attestation, you can delete the self-attestation by selecting Delete in the self-attestation form. The self-attestation is then deleted from the self-attestations list in Operational Resilience Workspace.

## Downloading the PDF of the self-attestation {#self-attestation-in-ws__section_d4c_5j3_tvb}

As an owner of the self-attestation, you can download the PDF from the Activity section of the
self-attestation form. You can also share it offline with the auditors, external contacts, or
stakeholders.

## Roles required to perform the self-attestation tasks {#self-attestation-in-ws__section_esy_sh3_tvb}

If you're a user of Operational Resilience Workspace, you can perform different self-attestation tasks with the following roles:

* With the sn_oper_res.admin role, you can create and maintain the pre-defined assessment questionnaire templates.
* With the sn_oper_res.manager role, you can complete the self-attestation of the operational resilience profile of the services by selecting one or more services, by choosing the template for the self-attestation, and by providing the answers to a pre-defined set of questions.  
  Note:  
  If you're the owner of the self-attestation with the Operational Resilience
  manager or the Operational Resilience administrator role, you can create a
  self-attestation, update its details, or delete the self-attestation.

  As an Operational Resilience administrator, you can create and modify the
  assessment questionnaire template. You must have the Operational Resilience
  manager role to respond to the assessment questionnaire in the Operational Resilience application.
{#self-attestation-in-ws__ul_blf_s33_tvb}

## Reference information {#self-attestation-in-ws__section_mgl_fjt_25b}

For more information on submitting a self-attestation in Operational Resilience Workspace, see [Perform the self-attestation assessment](https://servicenow-prod.fluidtopics.net/WxVkLv9yILAUy0X4laqyqg "Create an assessment for the self-attestation and certify the resilience status of services in the Operational Resilience Workspace. Perform the self-attestation assessment using the Smart Assessment template provided with the base system.").

For the description of the field values that are listed in the self-attestation form in the
Operational Resilience Workspace, see [Create Self attestation form](https://servicenow-prod.fluidtopics.net/hM2UaOcQA1G74pXvYnpW3g "If you're the owner of the self-attestation, use the Create Self attestation form in Operational Resilience Workspace to submit the self-attestation for the services.").

When you have the sn_oper_res.admin role, you can create a customized attestation template instead of using the default template. For more information, see [Create and edit the attestation template](https://servicenow-prod.fluidtopics.net/xBt9biIE2lk41AcWrZ0nsw "Create a customized attestation template in the Operational Resilience application that suits your business needs. By customizing an attestation template, you can add your own questions for your self-attestation. You can also edit an existing attestation template for your own business needs.").

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