---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Add cause and consequence

# Add a cause and consequence to a compliance case {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define the root cause for the reported compliance case or event and its consequences on the organization by using the GRC: Compliance Case Management application.

## Before you begin

Role required: sn_compliance_ws.corporate_compliance_analyst

## About this task

You can add multiple causes to a compliance case or event and define a primary cause. Any compliance case can have only one primary cause. You can also add a cause that is suspected but not confirmed. The Compliance Case Management application enables you to add the consequences based on the reported case and any action or remediation plan that is in place.

## Procedure

1. Navigate to AllPolicy and ComplianceCompliance Workspace.
2. Select the list ![]() icon.
3. From the list, select All Cases.
4. Open the case that you want to add a cause and consequence to.
5. Select New.
6. On the form, fill in the fields.  
   For a description of the field values on the Cause and Consequence form, see [Cause and Consequence form](https://servicenow-prod.fluidtopics.net/vSjBk7sVaviFNuYIXdDP7g "Use the Cause and Consequence form to define the cause and consequence that a case has on your organization in the GRC: Compliance Case Management application.").
7. Select Save.
{#add-causes-consequences-to-compliance-case__steps_d14_tgc_xvb}
* **[Cause and Consequence form](https://servicenow-prod.fluidtopics.net/vSjBk7sVaviFNuYIXdDP7g)**   
  Use the Cause and Consequence form to define the cause and consequence that a case has on your organization in the GRC: Compliance Case Management application.

*[\>]: and then