---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create an offering form

# Create an offering form {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Use the Create an offering form in Operational Resilience Workspace to set up a service offering and configure its related information.

## Create an offering form {#create-new-offering-form__section_vqq_2gd_qtb}

For a description of the field values, see the following table.{#create-new-offering-form__table_krg_hgd_qtb__entry__2}

| Field | Description |
|-|-|
| Details tab ||
| Name | Name of the offering, for example, Service Offering for Datacenter. |
| Approval group | Approval group that is responsible for the approval of the service offering. For example, Application Development or Application Security group, for example, capacity Mgmt. |
| Model ID | Model ID for the service offering, for example, Dell Inc. 7700FullHD. |
| Support group | Support group for the service offering, for example, Application Development. |
| Owned by | Owner of the service offering. |
| Change group | Change group that is responsible for updating the service offering, for example, App Engine Admins. |
| Business criticality | Criticality of the service offering. The available options are as follows: * 1---most critical * 2---somewhat critical * 3---less critical * 4---not critical {#create-new-offering-form__ul_xkd_frk_n5b} |
| Managed by | User that manages the service offering. |
| Version | Version of the service offering. |
| SLA | Service level agreements (SLAs) associated with the service offering. |
| Used for | Usage category that the service offering is used for. For example, Staging. The available options are as follows: * Production * Staging * QA * Test * Development * Demonstration * Training * Disaster recovery {#create-new-offering-form__ul_cdf_trk_n5b} |
| Location | Physical location of the service offering. |
| Operational status | Operational status of the service offering. The available options are as follows: * Operational * Non-Operational * Repair in Progress * DR Standby * Ready * Retired * Pipeline * Catalog {#create-new-offering-form__ul_qh4_vzg_bwb} |
| Vendor | Vendor that is responsible for operating the service offering such as APC or Amazon. |
| Service classification | Classification of the service. The available options are as follows: * Application Service * Business Service * Technology Management Service {#create-new-offering-form__ul_xgf_2sk_n5b} |
| Comments | Comments section for the service offering. Typically, the Operational Resilience administrators add the comments about the offerings. |
[Table 1. Create an offering form]

{#create-new-offering-form__table_krg_hgd_qtb} {#create-new-offering-form__table_vjd_mmd_qtb__entry__2}

| Related tab | Description |
|-|-|
| General ||
| Overview tab | Displays the following red flags data: 1. Total red flags 2. Red flags by type * Issues * Failed controls * Risks * Outages * Incidents * Change requests * Operational vulnerabilities * Vulnerabilities * Third party risk assessments {#create-new-offering-form__ul_exd_2qk_1gc} 3. Assets impacted by red flags {#create-new-offering-form__ol_ogj_pqk_1gc} |
| Details tab | Details of the selected record. For more information on the fields and their description, see the "Create New Service form" table on this page. |
| Services and dependencies ||
| Child services | Child services that are associated with the offering. The tab displays the following sample information about the child services: * Dependency * Pillar * Impacted objects * Red flags count {#create-new-offering-form__ul_x3x_jsg_kvb} |
| Business processes | Processes that are associated with the offering. The tab displays the following sample information about the business processes: * Dependency * Pillar * Impacted objects * Red flags count {#create-new-offering-form__ul_a2x_vrk_1gc} |
| Dependencies | Dependencies that are associated with the offering. The tab displays the following sample information about the dependencies: * Dependency * Pillar * Impacted objects * Red flags count {#create-new-offering-form__ul_u2s_wrk_1gc} |
| Ongoing events ||
| Incidents | Incidents that are associated with the offering. The tab displays the following sample information about the incidents: * Incident * Short description * Owner * Opened * Caller * Priority * State * Category * Assignment group * Assigned to * Updated * Updated by * Dependency * Pillar {#create-new-offering-form__ul_u41_vvg_kvb} |
| Outages | Outages that are associated with the current offering. The tab displays the following sample information about the outages: * Number * Outage * Type * Begin * End * Dependency * Pillar {#create-new-offering-form__ul_gc4_2wg_kvb} |
| Red flags ||
| Issues | Issues that are associated with the offering. The tab displays the following sample information about the issues: * Issue * Priority * Status * Planned end date * Dependency * Pillar {#create-new-offering-form__ul_sfk_gsk_1gc} |
| High risks | High risks that are associated with the offering. The tab displays the following sample information about the high risks: * Risk * Risk assessment * Risk statement * Risk response * Inherent rating * Computed inherent rating * Residual rating * Computed residual rating * Dependency * Pillar {#create-new-offering-form__ul_vpv_ksk_1gc} |
| Failed controls | Failed controls that are associated with the offering. The tab displays the following sample information about the failed controls: * Control * Control objective * Status * Dependency * Pillar {#create-new-offering-form__ul_x13_ssk_1gc} |
| Change requests | Change requests that are associated with the offering. The tab displays the following sample information about the change requests: * Change request * Short description * Type * State * Planned start date * Planned end date * Assigned to * Dependency * Pillar {#create-new-offering-form__ul_yjp_3vg_kvb} |
| Tasks | Tasks that are associated with the offering. The tab displays the following sample information about the tasks: * Task * Short description * State * Task type * Priority * Assigned to * Dependency * Pillar {#create-new-offering-form__ul_vlt_4vg_kvb} |
| Vulnerabilities | Vulnerabilities associated with the offering. The tab displays the following sample information about the vulnerabilities: * Vulnerability * Dependency * Pillar {#create-new-offering-form__ul_rg4_1tk_1gc} |
| Operational vulnerabilities | Operational vulnerabilities associated with the offering. The tab displays the following sample information about the operational vulnerabilities: * Number * Case * Related area * Related area table * Title * Related area type * Domain {#create-new-offering-form__ul_shh_g42_1gc} |
| Third party risk assessments | Third party risk assessments associated with the offering. The tab displays the following sample information about the Third party risk assessments: * Third party risk assessment * Dependency * Pillar {#create-new-offering-form__ul_nch_3tk_1gc} |
| Program activities ||
| Business continuity plans | List of the Business continuity plans that are associated with the offering. The tab displays the following sample information about the plans: * Plan * Plan asset * Activated plan * Event * Event asset * Dependency * Pillar * Status * RTO * RPO * BIA date * RTO gap {#create-new-offering-form__ul_pg2_l42_1gc} |
| Importance and impact assessment | Importance and impact assessment that is done for the offering. The tab displays the following sample information about the assessment: * Impact tolerance (Duration) * Impact tolerance assessment * Justification for overriding impact tolerance (Duration) * Justification for overriding impact tolerance (Customer impact) * Justification for overriding impact tolerance (Financial impact) * Justification for overriding impact tolerance (Transaction Volume) * Overridden importance * Impact tolerance (Customer impact) * Impact tolerance (Financial impact) * Impact tolerance (Transaction Volume) * Importance {#create-new-offering-form__ul_ync_kwg_kvb} |
| Scenario analysis | Scenario analysis that is associated with the offering. The tab displays the following sample information about the scenario analysis: * Breach status * Disruption duration * Impact tolerance * Deviation (%) * Importance * Scenario analysis * Service * Created by * Created * Domain {#create-new-offering-form__ul_gbl_4wg_kvb} |
[Table 2. Related tabs that are associated with the offering]

{#create-new-offering-form__table_vjd_mmd_qtb}