---
sourceDocument: Australia Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/governance-risk-compliance

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Set up pillars and entity types from Workspace UI

# Set up pillars and entity types from Workspace UI {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Set up the pillars and entity types from the Operational Resilience Workspace UI. You must activate the pillars first and then activate the entity types. If you prefer the classic experience, you can navigate to the module using the Admin setup in the Core UI.

## Before you begin

Role required: sn_oper_res.admin, sn_oper_res.manager

## Procedure

1. Navigate to WorkspacesOperational Resilience Workspace and select SetupPillars from the List view.  
   The list of pillars available with the base system are shown in the example. All pillars are shipped in the inactive state.

   For information on the default and supporting pillars, refer to the following table.
   {#set-up-from-ws__table_npy_1fg_d3c__entry__3}

   | Total pillars | Default pillars | Supporting pillars |
   |-|-|-|
   | Here are the available pillars: * Application Services * Business Services * Data * Facilities * Processes * People * Services * Service Offerings * Suppliers * Technology {#set-up-from-ws__ul_lmk_4fg_d3c} | The default pillars are listed: * Business Services * Processes * Services * Service Offerings {#set-up-from-ws__ul_zxq_5fg_d3c} | The supporting pillars are listed: * Application Services * Data * Facilities * People * Suppliers * Technology {#set-up-from-ws__ul_uhn_vfg_d3c} |
   [Table 1. Default and supporting pillars]

   {#set-up-from-ws__table_npy_1fg_d3c}

   Beginning with Operational Resilience, Release 21.x.x, the \[sn_grc_choice\] table includes an Active field. The pillars are shipped in an inactive state by default. You must activate the
   pillars from the list view before activating the entity types, as the entity types depend on the pillars. You can activate entity types only after activating the pillars.
2. Activate the pillars first by opening the desired GRC Choice pillar records.  
   Note:  
   Verify that you are editing this record in the GRC: Operational Resilience application. Switch scope in the UI if necessary so that you can activate the pillars.
   1. Select the pillar that you want to activate.  
      For more information on the fields in the form, see [GRC Choices form](https://servicenow-prod.fluidtopics.net/qVpBYmytedLUttd8c~JtVw "Use the GRC Choices form to set up a pillar to define the core areas for your business entity.").
   2. Select the Active check box.  
      The example shows how you can activate the Business Services pillar.
   3. To save the settings, select save.  
      The active setting for the Business Services pillar is marked as "true."
   4. To activate other pillars according to your requirements, repeat these steps.  
      Note:  
      Pillars must be activated before activating the entity types. Attempting to activate entity types while their parent pillars are inactive leads to an error.
   {#set-up-from-ws__substeps_y4n_2dt_c3c}
3. Activate the entity types next.
   1. Switch to the Entity types module from the Workspace List view.
   2. Review default entity types that are filtered by active pillars.
   3. Activate an entity type by selecting and opening its record.  
      For more information on the fields in the form, see [Entity type record form](https://servicenow-prod.fluidtopics.net/HQt5b8ZwpAbFIEYcwI_cYw "Use the Entity type new record form to create an entity type depending on your business requirement.").  
      The example shows the entity types that are set up in the instance.
   4. Select the Active check box.  
      The example shows that the Active check box is selected.
   5. Add optional Description.
   6. To save entity type, select Save.  
      The example shows that the entity type is set to active.
   7. Repeat these steps for all required entity types.
   {#set-up-from-ws__substeps_zsk_sdt_c3c}
4. **Optional:** Create a custom entity type.
   1. From Entity types view, select New.  
      The example shows how to create an entity type.
   2. Enter Name.
   3. Select the Active check box.
   4. Add Description.
   5. Select a pillar from the available options.
   6. Add a functional domain for the entity type such as IT risk and compliance.
   7. To save settings and create entity type, select Save.  
      The entity type is displayed in the Setup - Entity types list.
   {#set-up-from-ws__substeps_px5_f2t_c3c}

## What to do next

Once pillars and entity types are set up from the Workspace UI, configure the entity filters. For more information, see [Configure the entity filters](https://servicenow-prod.fluidtopics.net/sBe5FXHQE4HhREM3C_aXpg "Configure entity filters to define the records from ServiceNow tables that populate each entity type after setting up pillars and entity types. Entity filters use selection criteria to identify and pull relevant records automatically. You can build custom filter conditions tailored to your requirements or select from predefined (saved) queries for common scenarios.").

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